Automation when external responder replies to a wrike email

We're aiming to streamline our task management process. Ideally, when an external requester emails a response, we'd like the task's status to automatically update and have it moved to a designated folder. Although the assignee receives notifications for responses, we want to reduce individual notifications to maintain a more focused workspace. Our coordinators handle requests for a large team daily, ensuring the space stays organized by filing completed tasks promptly. However, if a requester sends a follow-up email days or weeks later, not all coordinators may notice, especially if the original assignee is absent.

While we could add more followers to tasks, this adds complexity to our workflow and increases notifications. Instead, we're looking for a seamless solution where task statuses and locations adapt when there's an email response, ensuring all coordinators stay informed without overwhelming individual inboxes.

Upvote 25
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3 commenti

I second this. We have also been struggling with a similar situation. Currently, our work around is a report that lists all tasks with external reviews in progress by their last modified date. This is how we make sure no comments fly under the radar, but it is a clunky fix. Being able to change a task's status when an external reviewer makes a comment would be a much more streamlined option and keep our assignees from missing anything.

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Hi folks, thank you for posting. I'll share this automation suggestion with the responsible team at Wrike 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi MJ Rufin, thank you for creating this suggestion, it is definitely an interesting one! I've passed it over to our Product Team 👍 Also, I can see that it has received a fair amount of votes in a very short time 🚀

Thank you for adding your support Ali Moses and for sharing your use case 👍

Juan Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Juan Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

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