@Stephen, I just came across this issue as well. Do you know if there has been a resolution? Loving Shared mailboxes, not loving that Wrike won't work in them. 

I use Outlook PC desktop. Logged into my account at OWA and the Wrike add-in is working there.  

Is there an update on this request?  The lack of support for a shared mailbox is making it difficult to implement a re-engineering of an intake process.

As per Outlook's add-in API requirement set 1.8 (https://docs.microsoft.com/en-us/office/dev/add-ins/reference/objectmodel/requirement-set-1.8/outlook-requirement-set-1.8) it is possible for the add-in creator (wrike) to activate their add-ins in the shared mailbox.

Please get your developers to activate the wrike add-in to also work within the outlook shared mailbox environment. This would be a huge benefit to many organisations including ours.

Wrike Devs: This is a must do! With so many shared mailboxes, having the Wrike add on work with them would be a huge game changer.

Hey everyone, apologies for the delay in response here.

There are currently no plans to add this suggestion to the short-term roadmap. If there are any changes, I'll be sure to let you know.

I agree this would be incredibly helpful asap.  

mdr

Is there any update on this Issue? We are working with many shared mailboxes and desperately need this feature...

Hi Nils Hoffmann, welcome to the Community! 

I'm checking with our Product team now, and if there's an update, I'll let you know here 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

A much needed feature to connect to shared mailboxes, as our team utilizes at least 6 shared mailboxes. Disappointing, as this integration is what first attracted me to Wrike.

Having a client that uses Wrike and loves it, but it's unfortunate the plugin won't help them in a shared mailbox setup still (2022!) Hoping I can maybe set them up to have a login to a the account/user that is the shared mailbox and see if that could work. 

Hi Jonathan Mergy, welcome to the Community, and thank you for taking the time to share your use case here. I've passed on your feedback to our team👍🏼

The absence of this feature is really a pity! community team thanks not to answer this unless to tell the community the feature is in development. @community do not forget to upvote the original post... with the current count of 9 this development is going nowhere... Cheers all!

Hi Didier Salvetat, I'm really sorry to hear you're disappointed. Please rest assured that we take your feedback seriously, we share it with the team and we are very thankful to you for providing it. We'll be sure to share any updates in relation to this request here. 

This request has been requested over 5 years ago!!

this is a much much needed update, what is the status of having this implemented??

Hello Fay Zachariash, welcome to the Community. I understand it can be frustrating not to see this feature implemented during this time, I'm afraid that at the moment this idea is on the lower side of votes (you can check how we process feedback in this article). Please rest assured that your feedback has been noted and we will keep you updated if any changes are implemented.

Also, I'd like to mention that you can check our New to Community forum to discover all the resources you can find in our Community 🙂

Please, let us know if there is anything else we can do to help.