Backup & Restore

Hi Ariel Yurman, some companies might back up due to various concerns. Do you have any current issues you're facing? 

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Hi Ariel,

I also found it odd that Wrike has that option but doesn't have any means to use it. I had asked that question when we were in talks of merging our instance with another teams Wrike account. Question was: will you backup our instances prior to the merge just in case if "things hit the fan" then we can restore our instances separately? I had multiple support technicians tell me no and if things got messy/unorganized then it was up to us, the customer, to fix it. When I asked why there was the backup button in Settings they could not give me a straight answer. 

What's the point of backing up our instance when we cannot use it?

Do you have any current issues you're facing?  Yes - cannot restore a backup 

I find it very perplexing why Wrike would provide a backup function without a supporting restore tool.    Wrike have mentioned their resilience built around the product such as database replication etc. - however database backup is not always about resilience and data recovery - most of the time it refers to having the flexibility to recover and roll back to a point of time.  

Wrike...sort it out please

Thank you for bumping this thread Andy Pearce, please be sure we pass it on to our Product team.

I don't have an update at the moment, but we thank you for your feedback and we'll let you know if there are any changes in the future. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover