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Our Community Team reads every suggestion (yes, every one) then compiles and shares the feedback with our Product Team. Happy posting!
More about Product FeedbackCould we have an option to click a down-arrow for example to expand the Parent task in list view? For 4-5 tier hierarchies it's difficult to drill down to get to the tasks - and you lose the context of where you are in the tree.
Folllowing List for Post: iOS App: expand list view to show child subtasks without having to drill down each parent task
[this list is visible for admins and agents only]
I’d like to also suggest that this comes along with general greater visibility of Subtasks in the iOS app:
- see them in the List View as Tim Batt suggests
- See them in the same pane on the Task Details view, without the need to click over to another screen to see them. When having to do that, you really lose context as you can no longer see a task’s subtasks while looking at the task details, comments, etc. at the same time..
Similarly it would be great if Custom Fields could open up as well in these views. Right now you can’t see either in the Task Details:
Hi Tim and Al, thank you for the feedback and the use cases here. It's all been passed on to the Product team. I'll keep you posted on any updates 😊