Email confirmations

 My requestors have not been receiving email confirmations of their form submissions. The email appears to be set up correctly. Are there any trouble shooting steps I can take?

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Spot On Innovative Approach Stellar Advice
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Hi Shelly, welcome to Wrike Community 🙂

I've raised a ticket for you, a Support agent will contact you soon to help with this👍

 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice
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My requestors/submitters have not been receiving email confirmations after submitting any of our external forms. The email appears to be set up correctly. Is there any help I can get for this?

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Spot On Innovative Approach Stellar Advice
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Hi Sarah Boyd, please open the Request form settings and make sure that you have ticked the box next to "Add name and email fields".

After filling in the form, the external requestors will be redirected to the page where they can enter the email address and name to get copies of their responses. Please note that submitters will need to make sure that they specify it correctly.

Let me know if it doesn't work as expected or if you have any additional questions 😉

Lisa K. Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Lisa K. Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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