I use the description field on each task to keep track of what I am doing for that particular item. Meaning, if I have to make multiple calls or send several emails to accomplish something, I will add whatever notes I have to this field. It is easy to use and easy to view when you open the task. With that being said, I have superiors who do not use Wrike and want updates on my projects. This means they cannot click on a task to view my notes. The only option available at this time is to create a custom text field. This is not a user friendly field when notes can be quite substantial and requires additional clicking to get to when inside a task, but it will print in totality when I add this field to my reports. This allows my superiors to view my notes, but makes my daily updates harder. I either have to 1) click into the tiny field and scroll through or 2) I have to update two sections where all of my notes are in the description and only the most recent update summary is listed in the custom field.
It was explained to me that the description may not be possible to add as a selection to the report filters because it allows for different items to be added other than text. I am looking for a viable solution since 1 and 2 listed above are not acceptable.