Inability to take android (mobile) screenshots

Hi Wrike whanau (family),

Those of our team who have Android mobile devices are unable to take screenshots of the app (attached photo of the error message). 

This is particularly annoying when Wrike support team asks for screenshots of the app yet the user is unable to do so.

I'm not an expert on Androids.
Does anyone else have this problem and how have you gotten around it? 
Do you know if Wrike can fix this, and how easy would it be for them?

I understand a third-party app may be an option for the time being.

(I realise I have found a solution by taking a photo of another phone instead but this isn't possible for all our team, as they work around New Zealand.)

Ngā mihi (kind regards) and thank you for reading,
Nick

0
3 comentarios
Spot On Innovative Approach Stellar Advice

Hi Nick Barrett! I can see that my colleague has reached out to you via email about this. It looks like it can be that the option to block screenshotting is enabled in your app. Please check out the email to see some screenshots that show how to disable it. 

I hope this will help!

Thank you for reaching out 🤗

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

1
Spot On Innovative Approach Stellar Advice

Sneaky setting! Thanks for the fix

 

0
Spot On Innovative Approach Stellar Advice

We are happy to help 🤗

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0

Folllowing List for Post: Inability to take android (mobile) screenshots
[this list is visible for admins and agents only]

Arriba
Didn’t find what you were looking for? Write new post