Reporting based on time assigned to a team

Hi everyone, 

I have a project to track issues in a product. The customer, who has collaborator access, fills out a form with the information on the issue, and my team gets working on it. I'd like to be able to create a report that will show open issues (or assigned tasks, however you'd prefer to think about it) by the following criteria:

  1. Priority
  2. Time spent in X status with the longest time period appearing before the newly assigned ones.

Is there a way to do this in reporting or dashboards? The idea is we can see the oldest items by priority so we can jump on those first. A report using the created date/time only goes so far, because the customer could retest something, determined it failed, and assign it back to us. In this case I'd like to track this item when the status changes indicating it is my responsibility.

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Spot On Innovative Approach Stellar Advice


If you go to your Dashboards and in the right corner click on + New Widget, from there you can scroll through the Widget options to choose which tasks you want to show up on your Dashboard like "To Do Today/This Week, Overdue Tasks, Will Be Overdue After" etc. then you can see the status of tasks and track which ones need to be done first.

Hope this helps!


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Spot On Innovative Approach Stellar Advice

Hi Brittany Archuleta, thank you for providing this answer! 

Eric Rathofer If you have any more questions, be sure to let us know 😊

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