How do you manage Wrike governance in your organization?

Destacada

We're almost a year into our transition to Wrike and have entered what we're calling a "Maturity Interval" while our teams get acclimated to the system, build the habits and practices of recording their work, and identify their additional training/support/reporting needs. 

I am the primary Wrike admin now for our organization and I run a Wrike Governance practice as follows...

  • A weekly Wrike Governance meeting with all our project managers and interested team leads
  • A request form for major Wrike changes at the account level (like configuration changes, new org-wide processes/practices, etc.)
  • A recurring task for the weekly meeting that captures agenda items and notes. 

Any requests for Wrike changes get run past the Governance group first and we schedule a breakout session if needed for deeper discussion. 

Agenda sections, though I will switch up the order we discuss them as time requires:

  • Completed changes
  • In Progress changes
  • New change requests
  • Wrike Platform updates (yes, I include a link to the Weekly Update forum here)
  • Any other Wrike-related topics needing discussion by this group

How do you manage Wrike governance?

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2 comentarios

 

Thanks for sharing this! We have just formed a cross functional group to meet regularly and have best practices around maintaining and governing the account. Standing topics of discussions are 

 - Plan to clean up one of the configuration elements, such as request forms, workflows, spaces, CITs etc

 - Discuss implementation of newly released features across the org. 

Now based on your post I will also include a topic to discuss roll out of any new process in individual departments.

 

Thanks for sharing!

Anna Grigoryan Community Team at Wrike Wrike Product Manager Infórmate sobre las funciones y prácticas recomendadas de Wrike

Anna Grigoryan Wrike Team member Infórmate sobre las funciones y prácticas recomendadas de Wrike

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Oh, one more big component: 

The Wrike Change request form creates a project item and that triggers a blueprint item to be created inside it: my Wrike Change Checklist. It takes me through the following stages (bold) more or less in sequence with checkboxes (individual bullet points below), which get expanded or struck-through as each stage generates new information. 

1. Admins: Could this change be met by a field or function already in use?

  • Check the Custom Fields list
  • Check the Automations list

2. File a change request in the Request Form

3. Admins: Consider the implications of the change for…

  • User training
  • Communications
  • Retroactive changes (updating field contents etc.)
  • Request forms (refreshing custom field contents, mapping, branching logic, etc.)
  • Reporting
  • Permissions
  • Architecture
 

4. Review the change proposal with the Wrike Governance Team.

  • Decide whether sandbox testing is needed
  • Check assumptions
  • Seek external insights / reviews

5. Decide whether advance warning of the change is necessary. If so, make announcements as appropriate.

6. Actual Change Details (usually direct links to the tasks inside the project)

7. As the change is made, ensure that the following areas are updated (as necessary) to reflect it:

  • [internal channels] Announcement
  • Consider an email to all staff
  • User support materials
  • User trainings
  • Project Management Team training for user supports & reporting
  • Reporting (filters, fields, etc.)
  • Request forms
  • Retroactive content updates

8. Update project documentation and close work items relating to the change (including the change request project itself)

 
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