Email Answer for Requester of Forms
Hy,
it would be nice if the answer email to "Email to requester" would have more information.
"To add a comment, reply to this email. The enquiry number is 123456789" is very less information if some lost the original first email with the summary. Externals have no possibility to check the tickets. So it would be nice to have the ticket information in the answer and / or the communication history like the last 3 comments or something like this.
Best regards, Tobi
T. Rohner thank you for creating this post!
I agree with Tobi - external users have trouble managing the responses when the only reference given is the Wrike generated request reference number.
It'd be nice if there was a way to customize a portion of the response similar to the way we can customize the receipt email's response.
Bonus points if we could use the field inputs to populate the subject line or the body of the email.
Hi Tyler Buono 👋 Thanks so much for supporting the post and sharing your suggestion! If you haven't already, please upvote the original post. Once it reaches 60 upvotes, we'll be able to update its status. Rest assured, if there are any updates from the Product Team about this suggestion, I'll make sure to keep you in the loop 👍
Rohan V Community Team at Wrike Wrike Product Manager Conviértete en un experto de Wrike con Wrike Discover
Rohan V Wrike Team member Conviértete en un experto de Wrike con Wrike Discover
Hi there, adding a comment and +1 above to say that this would be incredibly helpful for us! Thanks!
This addition would be great. Including a ticket title in the subject line or similar would help our external user contextualize the convo far easier!
Thanks, Alex Boyd and Eden Ormerod, for supporting this suggestion. Please upvote it if you haven't already. I am passing on the comments to the Product team. 👍🏽
Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Conviértete en un experto de Wrike con Wrike Discover
Basudha Sakshyarika Wrike Team member Conviértete en un experto de Wrike con Wrike Discover