Descriptions Not Loading

Anyone have issues from time to time with descriptions on a task not loading.  This is killing us.  Makes using Wrike a huge pain.

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Has anyone opened a support ticket on this yet?

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Same issue... I submitted a support ticket.

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Yes. I submitted a ticket too.

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I can't use Wrike at all if I cannot change the description of the tasks. Is this going to be resolved?

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My descriptions seem to be working now! 😁

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@Deidra Stevens ours did too but only intermittently

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It is on and off now for our team too. 

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This is happening for our team too - no task or project descriptions are loading (identical to @Jorge's screenshot above). Will put in a support ticket now, but I'm curious if this is happening across all Wrike accounts.

Please advise / assist as soon as possible!

Thanks,
Carolanne

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Well darn, looks like ours went back down as well.  (Thanks @Melissa for giving me a heads up that it may still be a problem!)

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I have opened a support ticket on the issue. It was just one task, now multiple users and multiple tasks.

Edit:

I also can not make a task anymore, or view folders.

It's basically shut me down for today.

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Stephanie Westbrook

Hi everyone, the team released a fix and the description field (and Wrike in general) should be working correctly now. If you something isn't working as it should be, please let us know!

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When descriptions are not loading on desktop, the app version has been loading them. 

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I am still having issues.

 

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Stephanie Westbrook

The team is working on additional fixes for anyone who is still experiencing them. Thanks for keeping us updated!

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I am also experiencing this today, especially within the past hour. Looking forward to an update- thanks!

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I am still having the same problem. Descriptions stuck "Loading..." This is a very difficult problem. We need this fixed ASAP.

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Stephanie there is still problem. Please let us know when it will be fixed. 

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Hello Stephanie,

My whole team is also experiencing this issue still. Please keep us updated.  

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Stephanie Westbrook

@Billy Definitely want to keep you guys updated. The latest we know right now is that our Developers deployed a release but it looks like teams are still experiencing issues, so we're waiting on more news. 

For anyone using Twitter, you can also follow WrikeOps if that's easier for you. 

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Stephanie Westbrook

@Everyone We've released a patch and Wrike should be working normally now. If it's not working (after a refresh) please let us know. You can comment here and we'll create a Support ticket for you. 

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Thank you, Stephanie!

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Stephanie - our team is still having issues with this. 

 

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We are experiencing this issue today again.  It seems intermittent.

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Stephanie Westbrook

@Thread Thanks for reporting, our team is working on a fix as I write this. We've seen some improvements, but not for everyone. Investigation and fixes are continuing, I will make sure to share regular updates. 

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My team is experiencing this as well.  Any updates?

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Things were working normally for me last night after stated fix. However, this morning my descriptions are again stuck with 'loading....'

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Description not loading again. 😢

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Stephanie Westbrook

Yes, the reports of the issue began again this morning. The team is about to release a fix that should help increase stability. 

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Stephanie Westbrook

@Thread The Workspace should be stable now. We've discovered where the problem was and our Development Team is working to make sure the root cause is addressed. We're also working to make sure that this doesn't happen again in the future. If you do continue to experience any issues please let us know. 

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We are experiencing an issue with the Description field text disappearing as well as the field taking forever to load... I entered a project description yesterday and it disappeared and our designer wasn't able to complete the project. Today, I added the description back into the project and then selected another project. When I went back into the first project, the description had disappeared yet again...although it seems to be staying for now. We also sometimes get a grey box in the description field and it won't let you continue typing... 

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