Wrike Slow lately

I hadn't noticed this before but it is painfully slow this morning. 

Our team has been struggling these last few weeks - reports that Wrike is slow / not loading across multiple browsers, at varying times, in several countries. 

@... do you have a recommended checklist for troubleshooting? I know this question pops up occasionally, and I was hoping you had some insight (vs. a wave of support tickets).

Not only is Wrike very slow this morning but I'm also having trouble tagging people and assigning them to a task. Are other people having this issue? 

I know Wrike had some major outages this morning (as we were one of the companies affected by it). After it all came back up and running we're now faster than we were before. Not sure if that's the case for other people or not though.

Hi everyone, we had an outage yesterday but this has since been resolved. If you are still experiencing any slowdown or issues with your workspace, be sure to let me know and I'll raise a Support ticket for you! 

Hi @... and @..., just read this thread - I have been experiencing immense probles with WRIKE the last few weeks and it is not getting any better. It takes forever to load, I can not even scroll down in one move, it stops continuously in between. I do not see all file attachments in tasks and the loading of tasks takes up to 3 minutes. Please let me know as soon as possible what is going on and how we can fix this. My team members at our company experience the same problems. I already sent an email to the support team. Thanks a lot.

Hi Marei Schröder-Löcke, welcome to the Community! I can see that the Support team has been in contact with you, if you have any further questions, be sure to let me know.

I am still experiencing a lot of slowness in the app this morning. I have restarted, cleared cache in the app, have a strong internet connection, etc. It is sprint turnover day and I am doing a lot of task/project/folder movement as well as status updates and reassignments. Super slow!

In reference to https://help.wrike.com/hc/en-us/community/posts/360038345594/comments/360011677353

Hi RaquelJ, I'm sorry to hear that. Our Support team is in contact with you via email about this.

Please let me know if I can help with anything else 🙋🏻‍♀️

Hello! I have been experiencing slowness in the app.  I just installed the latest version and it is extremely slow (loading filters, adding comments etc).  Any help would be much appreciated!

Hi Carly Vavra, thanks for flagging this. I've raised a support ticket for you now and a member of the team will be in touch shortly to assist. 

Elaine Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

Elaine Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

We are finding Wrike is slow - are there ways to improve its performance?

Hi Gabriel Gabriel, thanks for posting, and welcome to the Community!

I've raised a ticket for you and my colleagues from the Support team will be in touch via email as soon as possible. 

Same here, in the last months Wrike web version takes more than 10 seconds to open tasks, that is very unproductive when we need to open and update several tasks in a row.

Hello José Almeida, welcome to the Community!

Our Support team is in touch with you regarding this issue, please let me know if I can help you with anything else🙋🏻‍♀️

Are there any updates on this?

Hi Earl Jordan, I have raised a Support ticket for you so my colleagues can look into troubleshooting your problem. They will be in touch shortly via email👍🏼

Hi, as previous speakers we are experiencing very slow loading times. This is business critical to us. Is this a database issue that you have on your side, since the problem still occurs after 3 years?

Hi Davide Bellman! Although this doesn't sound right, there may be different reasons for this behaviour, so I've asked our experts from the Support team to reach out to you to investigate and help 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi, we are really losing Wrike acceptance from our internal customers because of the bad Wrike performance. The new lightning UI makes everything even worse. Because it seems that Wrike is not motivated to improve the performance, can you recommend a competitive system to migrate to?

We received information that our dataset was causing the issues. Unfortunately, I believe it's due to how Wrike has built its database. It shouldn't take this long to load, especially with only around 50 projects. What we've done to make it a bit faster is to start working with Dashboards and create views that different stakeholders can use. Working with folders and creating views there doesn't work. It took about 10 seconds for all the data to finish loading.

Changing systems is costly and not guaranteed to provide faster response times. Wrike's functionality is good, but there are, of course, some weaknesses. We hope they can address these issues in the future.

Stefan Jung Hi, I've asked our Support team to reach out to you about this and investigate.

Davide Bellman Hey, thank you for sharing this detail. Please let me know if I can help you with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Davide Bellman Thanks for the hint, I'll try that out.

I've also created an Archive space and automation rules for tasks and projects which move them to the Archive space if the Completion status does not change in 30 days.