Editor does not work

Ever since a Wrike update was pushed out our entire team can no longer use the Wrike editor function. We must download, edit, save documents to our devices and then Adding a New Version. It's a poor use of time.  Has anyone else experienced this? IT has been in touch with Wrike and no solutions have been found.

Upvote 0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
6 Kommentare

Hey Jennifer Kock,

It seems to work for me. 

I am using the Wrike app on a MacBook, but it did ask me to download something called "WriteDocumentEditorClient". 

Perhaps you need to download that to make use of the Editor tool now? 

Basically, I added an attachment to a task, checked the box next to this attachment, had an Edit button appear above it and when I clicked Edit, I was prompted to download that client. Once downloaded, it would either open my attachment in my laptop's preview mode (and registered any changes/edits I made to it) or would still let me draw up/leave notes on the attachment in Wrike itself, in the Editor view.

I'm not sure if that's something new (the need to download the comment), but I do think that us Wrike users need to be made aware of major updates like this. I hadn't seen anything in the forum, release notes, or notes from our Custom Success Manager on this topic and only tested it now because I saw your concern.

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Yes. I have Wrike Editor downloaded. It used to be that I had to redownload every time I went into the office and then worked remotely again. Now when I try to download Wrike Editor I get an error message. There is a workaround, but it's much more cumbersome and our team has quit "Adding Versions" and they are simply attaching a new version - which clutters the task is completely inefficient. 

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hey Jennifer Kock, I can't find the Support ticket you mention, were you included in that discussion? Or would you like me to submit another ticket on your behalf? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

I think our IT department has been in touch with your team. Or that was what our IT department has said. 

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Jennifer Kock 👋  I'm stepping in for Lisa. Could you please let us know if your IT department has been able to contact our Support Team? If not, I'll go ahead and raise a Support Ticket for you, so one of our experts can get in touch. Thanks!

Rohan V Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

Rohan V Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Our Lead Editor was working with our IT department and Wrike. This is his reply to your question:

Sent: Tuesday, November 5, 2024 9:19 AM
To: Kock, Jennifer
Subject: Re: You were mentioned in "Editor does not work" by Rohan V

It's with Wrike right now. Their engineers are busy with other projects and will get to it as soon as possible.  This has been an issue since July.

 

 

Gregg Dahlheim

Creative Services Lead/Editor

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Folllowing List for Post: Editor does not work
[this list is visible for admins and agents only]

Nach oben
Didn’t find what you were looking for? Write new post