Slow support response times - anyone else?
Is anyone else finding that it takes far too long to get a response to a support case? Every time I open a case I get the old "Currently, we're experiencing a high volume of support inquiries" chestnut. That response is not acceptable to use all the time - if your team is constantly struggling to deal with the volume of support cases (which it obviously is), then Wrike needs to invest in the size of that team to make response times more acceptable. I constantly have to chase multiple times to get an update to a ticket, which makes the whole situation even more infuriating.
Does anyone else experience this?
I do have to say though, once I get to deal with someone in the support team they are invariably excellent, so this isn't a criticism of the support team's ability, but more a criticism of the management and funding of the team.
Regards,
Phil
Hey Phil Taylor 👋 Thanks for bringing this to our attention. We apologize for the inconvenience you experienced with our Support Ticket response time. We take your feedback seriously and will communicate it to the relevant stakeholders. Thank you for your understanding.
Rohan V Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen
Rohan V Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen