Automate add followers from custom field value
We currently have a field in our work intake form for submitters to indicate Interested Parties for a ticket. Our team members would take that information and manually add those people as Followers to the ticket. This doesn't happen very consistently.
I would like for the tickets to automatically add the names listed in "Interested Parties" as Followers to the ticket so they are notified of changes and updates.
I've created a new custom field called "Interested Parties" with the data type of "People." I then created a test form with an "Assignee" field mapped to the "Interested Parties" custom field. I did a test submission and this part works: the names I entered into the interested party field map to the correct custom field.
However, I don't see an option in Automation where I can pull the names from that custom field and add them as followers. I would be fine if I could pull their names and @mention them in the comments field.
Perhaps I'm going about this the wrong way? Is there a solution to what I'm trying to accomplish? Thanks.
Hi Long Ho, thank you for submitting your idea! This isn't possible at the moment, but it's definitely an interesting idea! I'll send it to the team now 👍
Lisa Community Team at Wrike Wrike Product Manager Werde ein Wrike-Experte mit Wrike Discover
Lisa Wrike Team member Werde ein Wrike-Experte mit Wrike Discover
To build on this - the ability to @mention people who are listed against a custom field would make people custom fields a lot more useful. In this case, being able to say @"Interested Parties" and automatically notifying anyone listed in that field would be very helpful.
Hi Nic Roberts, thank you for expressing your interest in this idea, please feel free to upvote it! If you have any other questions, please let us know 👍
Hi,
any update on this feature ?
Hi João Alexandre da Costa Ferreira, thanks for checking in 🙏
So far, there are no updates to share. If anything changes or there are updates in the future, we will share them here in the Community.
Rohan V Community Team at Wrike Wrike Product Manager Werden Sie ein Wrike-Experte mit Wrike Discover
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