Authorisation handling

Hi there,

 

We have noted that currently in Wrike the authorisation functionality is a little restrictive. 

 

Ideally it would be useful for this to be changed to allow some more variations:

- Ability to assign proxy authorisation if an authoriser is absent (e.g on annual leave)

- Ability to allow multiple authorisers but only require a specified number to approve to allow approval to be confirmed. 

These are useful to us as we raise Change Control forms for implementations to customer environments via Wrike, and team managers may be absent and therefore unable to authorise changes - ideally we'd want this flexibility to allow alternatives to keep workstreams going in their absence.

 

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Hi Jon Moakes, thank you for your input 😊
 
Can you please help me understand what you mean by authorisation?
 
Do I understand you correctly that you'd need the ability to assign a proxy for approvals or you'd need a proxy for account-wide processes?

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Hi Cansu, 

 

Apologies for the miscommunication.  By authorisation I mean approval.

So ideally we would like the ability for approval users (or administrators on their behalf) to assign a proxy for their approvals whilst they are absent.

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Hello Jon Moakes, thank you for the clarification.
 
Currently, this could be done only manually by changing the approver.
 
I understand the need for an automation there and I'm passing on your idea to the team 🙋🏻‍♀️

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Hi,

a possibility of deputy in case of holiday is also for us necessary.

We have an automated approval process in our workflow. When a task is finished the assigne can set the task to "Completed (Verify Requested)". Then the task creator is asked for approval. As this is an automated process the assignee can not skip this. Now if the task creator is in holidays or ill the approval stays several days. So we would like to give a holiday deputy that our projects do not stop for weeks when someone is in holidays.

SO a manual change is not possible in our case.

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Hello Sven Passinger, thank you for sharing your use case here. Our Product team is aware of the feedback.
 
I'll make sure to post here if I have any updates 🙋🏻‍♀️

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