2FA on Mobile
I appreciate the fact that you offer two factor authentication but the implementation and how it plays out on mobile forces you to login with a one time password which can only be created on a pc. To resolve this, implement a text message based notification so you can get a randomly generated one-time code to enter after you input your regular password. This would provide 2 authentication points but would require a phone number. I was locked out until i could get back to my laptop so i've had to disable 2FA due to the implementation
Valentine Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen
Valentine Wrike Team member Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen
Hi Valentine + wrike team,
After about a month of being locked out of my clients Wrike portal on my mobile, I finally found this knowledge base article.
While the logic here makes sense, there is zero indication that this is the expected. Neither the process of setting up two factor nor (more importantly) the text once it is completed mentions that when logging into mobile you will need to complete the two factor part on a desktop.
Furthermore, what is most frustrating is that the error message in the mobile app is "access denied, please contact your Wrike administrator"
This led me on a four week adventure trying to contact my clients Wrike administrator only for them to tell me there is nothing from their end wrong with my account.
Having a stronger indication of how two-factor should work would be a great CX improvement. While I respect that you are adhering to strict two-factor principles, it is not the way most people interpret this functionality (and indeed the very act of setting up a token based OTP auth seems to reinforce user expectations in this regard) and not have any mention of the "proper" mobile auth process is frustrating.
I have the same message : "access denied, please contact your Wrike administrator", there is any instruction to solve this?