Wrike as a Wiki-type Resource? ?

Hello everyone!

My head of IT reached out with a question I've not considered. Has anyone used their Wrike as a Wiki-type resource to provide an org wide guide for a different tool? Since our organization is trying to reduce places folks look he thought it might be helpful to create something like this but I'm not quite sure what it would look like. 

One thought I had was to upload the items as files then set the default view to Files. This would keep folks from marking something complete or changing directions. But not sure. Thoughts? Anyone doing something like this already?

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Hi Eric Fiero,

Yes, we have a separate space within our account called "Knowledge Base." Within that KB space are projects for each of our departments. Under each project is a task called "Index" with a bunch of sub-tasks that are each SOP or Wiki Articles. The article permalinks are pasted into the description section of our "Index" tasks and separated by category alphabetically to make them easier to sort. We use cross-tagging to link articles to multiple departments' KB projects as needed.

I have locked down access to this space so that our users can only post questions in the comments section of the articles They are not able to change anything else. Posting a question alerts me or the correct SOP manager for their department via an automation.

Another nice feature is that when using the search function, you can search just in the KB space or else in the only the project for the department you are working in. 

We have been using this method for a couple of years now and it has served us well.

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Ali Moses Any chance you could share screenshots or what this looks like? Would be extremely helpful to visualize.

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Eric Fiero

Here is a screen shot of one of our department sections. (Sorry, some info redacted.)

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Here is a screen shot of the Index task with the pasted permalinks:

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Thanks! Looks like custom item types for the "Index" tasks? I'm curious what the purpose for the durations and dates is. 

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Eric Fiero Yes, custom item types for all tasks so that when we are using the search function without narrowing its scope, we can tell at a glance if we're looking at a KB article or something else by the icon. The durations only get used if there is an article that's going to take me a really long time to update or else build out. I use that as part of my time tracking.

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