Notification Confusion

Hey everyone. I'm experiencing a lot of friction getting Wrike up and running with my team, and it's mainly to do with notifications. There seems to be no control over what we get notifications for and what we don't. 

For example, if a guest review invite has expired... shouldn't there be a way to be notified about that rather than find out days later because the invite went to our client's spam folder?

I'm also very confused about what sort of comment triggers a notification. If we're talking in the comments of a project, shouldn't everyone assigned to that project be notified when there's a new message? 

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Max Goldberg- I'll point you first to the Notification article. That'll clarify most of your questions. One of the keys for comment notification is @ mentioning people. The @ mention triggers the notification. If someone just adds a comment there isn't a notification sent (by default, but this can be changed). 

Emails were a big sticking point for my team as well. Some people want all the notifications, and some don't. It's best for them to customize their own email notifications. See the help article here to customize individual notifications. These are person specific not account wide. 

As for missed approvals, I think that would be best accomplished by a project manager's dashboard. Someone is probably in charge of your projects, having a dashboard from them to quickly review the status of critical stages would help keep the project on track. 

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Mike Fank Thank you, this is really helpful. I'm not sure I see where to change the @ mention setting for app notifications—only email notifications. Do you know if there's a way to edit those, or only notifications over email?

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Hi Max Goldberg and Mike 👋 Mike Fank, thank you very much as always for sharing your experience and great advice!
 
Max, it is possible to disable some Inbox notifications, as described here, and also snooze notifications about the information you don't need to pay immediate attention to.
 
I hope this helps! If you have any other questions, please do let us know 🙂

Juan Community Team at Wrike Wrike Product Manager Узнайте о самых популярных функциях Wrike и советах по его использованию

Juan Wrike Team member Узнайте о самых популярных функциях Wrike и советах по его использованию

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