I have previously suggested that request forms should be given enhanced features such as explainer/help text around questions.
However now we've been using it across our business and it's being used by all departments to funnel 'work requests' through to our team we've identified a number I features that would be great to add.
- Introduction text above the form
- Optional explainer/help text on questions
- Customise the auto response email depending on the form or what they select. Such as 'a member of our team' will confirm within 48 hours' etc
- Selection question - If they select a particular answer, display text instead of proceeding to submit form.