Capturing replies to the automated system emails from Wrike

It would be nice if Wrike’s email integration engine could also capture replies to the system emails from tasks or projects (such as when a guest review invitation is created, or someone receives a mention notification) and connect them to the tasks/projects similarly to when things are emailed directly to a task/project.

It came up with some members of my team after we had more than one guest reply to a review invitation not realizing it was going to a “no reply”. But we also thought there might be some situations or users for which it would be useful to quickly respond that way instead following the link to the app.

We thought if it would be possible to have those triggered sends pull the unique email address for the originating task/project into the “from”/“reply to” of the email, it seems like the rest of what would be needed is already in place with how the integration currently exists.

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Spot On Innovative Approach Stellar Advice

Hi Katie Wilborn, thank you so much for sharing your feedback on email integration, I've passed it on to our Product team👍🏼

Cansu Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Cansu Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

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