Problems with Wrike document editor

For the most part we seamlessly use the editor, but one member of my team is having some issues.

After clicking the pencil icon, the word document will open, however an error message also appears and says that the document couldn’t be opened. After completing edits, saving and closing, the edits often don’t track in Wrike and the document doesn’t save back to Wrike . The work around has been to download out of Wrike, edit and re-upload, which doesn’t allow for easy versioning.

Any tips?

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Stephen

Hi Jameson, thanks for posting. Sounds like an issue to me so I've raised a ticket with the Support Team to take a closer look. They'll be in touch shortly to discuss further 🖖

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I'm also having this problem repeatedly and it's now almost August (both Mac and Windows)

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Stephen

Hi both, I've raised tickets with Support.

For now, can you try reinstalling the app:

Uninstall your Wrike Document Editor from within Programs.
Then delete the Folder data Folder usually found here: 
C:/Users/User/AppData/Local/WrikeDocumentEditor

Once deleted, please try installing the Document Editor once more from within Apps & Integrations. 

Thank you🙂

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Please post the ultimate resolution to this difficulty, so that we can all know what it was.

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A feature idea for Wrike Document Editor: Once Wrike believes the new version has been uploaded to Wrike, move the local version to the Recycle Bin so that users have the option to delete at our own discretion. It will save all the teeth gnashing when the new draft does not upload correctly.

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Thanks for suggesting this James Maguire! I just think that it could be difficult to find as there might be many items in the bin already. Don't you think so? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I am having the same issue with all users. They open the document with the pencil to edit, the document opens, but there is an error (event though the document opens) stating that the document couldn’t be opened. This is Wrike error. The document does open, but it doesn't get saved back to Wrike. I see others with the same problem. What was the solution.

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Cansu

Hi JB Carter, welcome to the Community and thank you for posting. I see that you're in touch with our Support agents. Please let me know if I can help you with anything else. 

Cansu Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Cansu Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

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