Divorce from Wrike after 6 year marriage

I never do this, but this time my blood is boiling.. For quick summary scroll to "PART 1 Summary" and "PART 2 Summary". Be aware that if you plan to start with Business Plan, then you will NOT be able to downgrade to Team plan once you realize that you don't really use the extra features.

2018 - Signed up for Professional License and after a while switched to $588 yearly payment which is 9.8 per user (5 users min), same as current Team Plan.

PART 1 Summary: This shows how Wrike does not follow their own terms which allows to notify them 30 days ahead of any changes. In my case they saw that I want to reduce my costs and simply ignored me, and then replied with "downgrades are not allowed during the current billing period".

Jul 24, 2023, 9:04 PM - Received invoice with Invoice Due Date: 8/23/2023 and Invoice Net Amount Due: $588.00. 

Fri, Aug 18, 2023, 12:54 PM - Responded with "Please do NOT process the payment on Aug 24. We don't want to move forward with the Professional Subscription License with 5 users which costs $588 per year because we don't have that many users. We would like to downgrade to 2 users like the 'Team - for growing' teams"

Aug 18, 2023, 2:35 PM - Got response that "I apologize but downgrades are not allowed during the current billing period. Your service started July 24th." This means that Wrike does not send any reminders or heads up that you will soon enroll into the next period and will not be able to change a thing. They will not make it easy for you.

Aug 18, 2023, 2:39 PM - I asked "Please pro rate it.  Please point to the user agreement paragraph which  confirmed this. "

Aug 18, 2023, 2:58 PM - Got "Please click on the link below to review our terms and conditions.". "... Unless otherwise set forth on the relevant Order Form, each Order Form will automatically renew after the Initial Term for successive twelve-month periods (each a “Renewal Term”), unless either Party gives prior written notice (Section 11.2) of its intent not to renew such Order Form at least thirty (30) days prior to the end of the Initial Term or then-current Renewal Term..." Perfect, the legal team has done a good job.

Aug 18, 2023, 3:34 PM - Asked " Thank you. Can you please set up the downgrade for the next billing period?"

Aug 18, 2023, 3:53 PM - Received "I am looping in your account representative here to assist you with the reduction in the number of seats  starting 7/23/2024. Hi Patricia Pullmanova, I hope you are having a good day!
Could you please help him with the reduction in the number of seats starting 7/23/2024? "

Sep 5, 2023, 9:33 AM - After almost 3 weeks of silence I asked "I have not received any further communication regarding this case. Have you reduced the seats to 2?"

Sep 6, 2023, 11:19 AM - Received same email as on Aug 18, 2023, 3:53 PM

Sep 20, 2023, 6:15 AM - After 2 weeks I asked "I still haven't received any updates on the resolution of this request."

Sep 20, 2023, 10:31 AM - Received the same exact thing as last two times.

Sep 20, 2023, 10:41 AM - I asked "You already did that on Aug 18 but there is no progress. Can you expedite this please?"

Sep 21, 2023, 5:56 PM - No response so followed up again "Jesus, Are there any updates?"

Sep 22, 2023, 10:21 AM - Got response "I escalated your case to upper management and I was told that downgrades are not allowed during the current billing period. Your service started July 24th. In order to make changes you need to notify us one month before your next renewal. (Contract End Date 7/23/2024) For more information, please review our terms and conditions in the link below: https://www.wrike.com/security/terms/"

Sep 22, 2023, 11:00 AM - I wrote "Oh I see! Wrike wants me to forget and waste another $500 next year. Alright, I'll remember."

Sep 22, 2023, 1:53 PM - Got response "Your service is set to End 7/23/2024. You will have no more charges after that day. Some basic features will still be available for you to use at no extra charge after July 23rd, 2023.    
Thank you for using Wrike and I hope to see you back soon. "

PART 2 Summary: Since "downgrades are not allowed during the current billing period" my only option is to let the subscription expire and then apply for the Team plan. So now in July 2024 when my subscription expires, they make me to jump through hoops. In normal apps you can hit subscribe buttons and be done with this. Here you have to send in the request and wait for a miracle to happen. When nothing happens in 48hrs you start sending emails to their support inbox, and then you get referred to Patricia who never replies. I was able to have a phone call with someone who basically said that Wrike will not allow to downgrade to Team plan, so in other words, they force me to a more expensive Business plan. While they acknowledge my 6 year loyalty and mentioned that a sales rep could provide a discount to the more expensive Business plan which is $24.8 * 3 users * 12 months = $892 per year, which is double of what I was looking to reduce a year ago. Team plan with 2 users costs $235 per year for the record. While they presented this offer as an acknowledgment of my commitment, but it is a ripoff, especially knowing that I started this process a year ago. This really makes me angry and makes me hate this company real bad. Why did I spend time writing this all up? I don't know. I'm just frustrated.

Thu, Jul 25, 12:46 PM - I wrote "Another year has passed quickly and it looks like my wrike subscription expired. Can you please authorize the Team for 2 people subscription to my account so that I can make the payment and continue creating new tasks?"

Fri, Jul 26, 8:44 AM - Received "Please go to the account management tab of your profile to activate the Team plan for 2 users: Click on your profile picture in the upper right-hand corner of the Wrike Workspace. Select "Settings" from the dropdown. Click "Subscription" in the left panel. You will then be able to follow the prompts to purchase a Team account."

Jul 26, 2024, 6:57 PM - I wrote "Thank you, but I am not able to do that, it shows:" and I included a screenshot which shows "request sent" and it is not possible to sign up.

Jul 29, 2024, 5:33 AM - Received "Thank you for the follow-up. I am looping in your account manager Patricia Pullmanova here who is able to assist you with providing a quote for Team plan for 2 people.". Patricia is the one who never replies.

Jul 29, 2024, 5:37 AM - I wrote "Do I really need the quote? It is $9.8 * 2 per month for two users. If you could just enable the purchase, then I could make the payment, otherwise I can't make any new tasks since last week because our other subscription expired. "

Jul 30, 2024, 7:11 AM - Received "I provided you with a free trial yesterday. But I am afraid if you couldn't purchase the Team subscription via your Wrike account, only account representative can assist you with activation of the Team subscription."

Jul 30, 2024, 7:19 AM - Despite the fact that she never replied me, I wrote her "Patricia, can you please chime in and help me renew the Team subscription that I had been subscribed to since 2018 for 588$ yearly payments? This time I would like to renew it for 2 users. How soon can you look into this?"

No response..