Performance of Wrike Analyze plummets in the UK after 2pm

Hi Phil Taylor - yes, absolutely! I've logged a few tickets about this but keep getting (very friendly and well-meaning) responses back but no solutions. Especially the last few weeks things seem to have slowed down to an absolute crawl and it's really impacting how long it takes me to build or update reports. Reports taking 5+ minutes to load, some widgets take even longer than that, getting the "something went wrong" error more times than I can count, or worst of all, after building out widgets and saving it, the report reverts back to the earlier version without having saved the changes. It's really frustrating.

Hi Fleur Komen, thanks for replying! This is quite concerning isn't it!  We pay handsomely for the privilege of being able to use the generally fantastic capabilities of Wrike Analyze, but it is becoming essentially unusable for me for 1/3 of our working day. I have escalated this to my account manager and I will update this thread if I hear anything.  Friendly and well-meaning responses are all well and good, and evidence that Wrike has good people working for it (which is great!) but we need some change to happen here I think.

Hi Phil Taylor - I'm actually quite relieved to hear I'm not the only one experiencing this! I kept hearing "on our end it's working just fine" from support.
And couldn't agree more - it's a great product with a lovely team supporting it, but if you can't properly make use of the features then what's the point...
I would really love to see change happen here, because I've spent a tonne of time getting our reporting set up internally on Wrike (not to mention learning how to use it in the first place) and am now facing the reality of it not functioning, or so poorly, that I must explore other options to support our reporting needs.

I wanted to apologize and let you know that we are aware of this issue and are actively looking into it and working with the vendor on the resolution. Sorry for inconvenience!

Vladimir Bugay Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Vladimir Bugay Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

Thanks for the update Vladimir Bugay - I look forward to getting an update soon.  Fleur Komen  Thank you so much for your involvement with this and let's hope that we see an improvement soon, like you say it's good to know that we're not alone in experiencing this!

Hi Vladimir Bugay

Do you have an update on this?  We are still experiencing very poor performance in the UK in the afternoons.

Thanks,

Phil

Hey Phil! I'm sorry for the poor performance of WA for you. We made substantial improvements recently, and I would suggest filing a ticket with the support with the specific boards listed so we can take a closer look on our end. 

Vladimir Bugay Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Vladimir Bugay Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

Hi Vladimir Bugay - I'd like to say that I've noticed an excellent improvement in performance recently.  Thanks to you and your team for taking this issue seriously and implementing an obviously successful fix :-)

Vladimir Bugay we are still experiencing minute plus load times on analyze reports. 

Vladimir Bugay Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Vladimir Bugay Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

Hi Irene Snyman - is that when you're refreshing the data or just opening a report?

Vladimir Bugay will do! 
Phil Taylor in both cases but very evident upon opening of the report. 

Irene Snyman We are now experiencing this too!  It has been really good for a couple of weeks, but over the past two days I have really noticed the slow-down return.  I'll try opening a ticket too - did you get anywhere with yours?

Also slow for me.  Particularly when building dashboard. (and mine are not that complicated).  Its a kind of build, tweak and leave until the next day to reopen.  Or close down Wrike completely and reopen for the changes to come through.  Dashboard loadig is also slow.

Ugh, here we are again. Same for us Phil Taylor. It's back to being painfully slow, loading a dashboard takes ages.
Also, I've been trying to build a new board and it just keeps loading and loading before timing out in an error. Really not okay.
I'm also struggling to edit and update existing reports as well, which is severely impacting deadlines - we count on Analyze for these reports. It looks like it's even worse than before.

Vladimir Bugay it looks like this isnt an isolated case - any updates or insights from your side?

All, we are looking into that already and hopefully we'll address it this week. 

Vladimir Bugay Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Vladimir Bugay Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

Thanks Vladimir Bugay - do you have any updates?

Hello everyone,

sorry this took a while but hopefully I have some good news for you.

We have registered the problems, investigated them and found the cause to be congestion in the underlying search service. Therefore we have increased the performance and capacity of that service so that data congestion does not happen again.
We are discussing the next steps now as further improvements are being implemented and we will have more updates in 2 weeks.

The very next thing - in addition to the already implemented capacity boost - is better alerting which will help us get notifications faster should there be any further degradation of service.

Therefore I hope the situation is now better and this was indeed good news. Let us know and rest assured we are carrying out more work on this continuously.

Mike,
PM for Analytis

Michael Minovsky Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Michael Minovsky Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices