Poor customer service and conflicting information

One last attempt by me to generate a response from someone at Wrike.....

I made an enquiry to support to ask how to migrate projects from one 'Space' to another. I was told several times that this was a very simple process to do, and the two support assistants (on two separate occassions of asking) sent screenshots that did not match the view that I had on my screen. Support assistants weren't particularly polite, and implied that this was a very simple operation and couldn't understand why I couldn't do it, maybe it was a language barrier, who knows....

Two weeks past by of zero response, then an email out of the blue from one of the support assistants saying that the feature I required was not available on my package (I have a paid package, not the free trial) despite them previously saying that it was, so clearly a lack of understanding of what is or isn't included within each package on their part, and misleading/incomplete marketing of the product, as no mention of this as a reduced feature for certain packages. It makes me wonder what else is also not included?

Only response I've had is a short email from Ellen the account manager trying to upsell an upgrade to the next level package which 'should' solve the problem. I've asked for a call/email back twice now from this account manager, one request made via the support assistant on the last correspondence, and the most recent request made directly to the account manager via her email address - but guess what, still no response. If this gets picked up by anyone who feels motivated to actually discuss my issue rather than upselling, please come back to me on my email address, as I presume Ellen is not going to respond.