Tracking "Time To Response" for Request forms

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Our Marketing team uses a Wrike Form for new task requests and depending on the category of the request, it automatically assigns the task to the correct person on the Marketing team. I'm curious, is there a way I can track how long it took the Marketing team member to respond back to the original requestor? 

We use the Comments section to either ask clarifying questions or let the requestor know approximately when the team will process the request. Our goal is to respond within 24 hours of the request and the only way I can track time metrics to make sure we're on track is to do it manually. I was wondering if there's a way to utilize Custom Fields to have it auto-populate the number for me? 

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Hi Daisy Hibbard, I'm afraid that's not currently possible to do this automatically. I can move your post to the Product Feedback forum and pass your idea to the Product team - please let me know 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Sure Lisa, that would be great! I can see this being a useful metric for IT teams who use Wrike to process Helpdesk tickets too.

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Done Daisy Hibbard, and I've also changed the title a little so that it's easier to find for other Community members 👍 Hope you don't mind! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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