Wrike Slow lately

Our Wrike the last couple weeks is slow & getting slower, tasks take min to open & uploads of simple 1 page attachments to tasks take so long they time out. 

Our internet is fast & working well for all other applications

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I hadn't noticed this before but it is painfully slow this morning. 

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Our team has been struggling these last few weeks - reports that Wrike is slow / not loading across multiple browsers, at varying times, in several countries. 

@... do you have a recommended checklist for troubleshooting? I know this question pops up occasionally, and I was hoping you had some insight (vs. a wave of support tickets).

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Not only is Wrike very slow this morning but I'm also having trouble tagging people and assigning them to a task. Are other people having this issue? 

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I know Wrike had some major outages this morning (as we were one of the companies affected by it). After it all came back up and running we're now faster than we were before. Not sure if that's the case for other people or not though.

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Hugh

Hi everyone, we had an outage yesterday but this has since been resolved. If you are still experiencing any slowdown or issues with your workspace, be sure to let me know and I'll raise a Support ticket for you! 

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Hi @... and @..., just read this thread - I have been experiencing immense probles with WRIKE the last few weeks and it is not getting any better. It takes forever to load, I can not even scroll down in one move, it stops continuously in between. I do not see all file attachments in tasks and the loading of tasks takes up to 3 minutes. Please let me know as soon as possible what is going on and how we can fix this. My team members at our company experience the same problems. I already sent an email to the support team. Thanks a lot.

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Hugh

Hi Marei Schröder-Löcke, welcome to the Community! I can see that the Support team has been in contact with you, if you have any further questions, be sure to let me know.

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I am still experiencing a lot of slowness in the app this morning. I have restarted, cleared cache in the app, have a strong internet connection, etc. It is sprint turnover day and I am doing a lot of task/project/folder movement as well as status updates and reassignments. Super slow!

In reference to https://help.wrike.com/hc/en-us/community/posts/360038345594/comments/360011677353

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Hi RaquelJ, I'm sorry to hear that. Our Support team is in contact with you via email about this.

Please let me know if I can help with anything else 🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Hello! I have been experiencing slowness in the app.  I just installed the latest version and it is extremely slow (loading filters, adding comments etc).  Any help would be much appreciated!

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Hi Carly Vavra, thanks for flagging this. I've raised a support ticket for you now and a member of the team will be in touch shortly to assist. 

Elaine Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Elaine Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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We are finding Wrike is slow - are there ways to improve its performance?

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Hi Gabriel Gabriel, thanks for posting, and welcome to the Community!

I've raised a ticket for you and my colleagues from the Support team will be in touch via email as soon as possible. 

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Same here, in the last months Wrike web version takes more than 10 seconds to open tasks, that is very unproductive when we need to open and update several tasks in a row.

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Hello José Almeida, welcome to the Community!

Our Support team is in touch with you regarding this issue, please let me know if I can help you with anything else🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Are there any updates on this?

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Hi Earl Jordan, I have raised a Support ticket for you so my colleagues can look into troubleshooting your problem. They will be in touch shortly via email👍🏼

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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