Microsoft Teams and Wrike error

When we add the Wrike app to Microsoft Teams, we can see the small Wrike icon at the bottom, and can attach tasks to teams, but we can't actually add the complete app to the Team like we used to be able to. When we try to add it to a team, the dialog window turns white and nothing happens. Any suggestions?

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It just stays like that until you close it.

 

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Hi Jon, sorry to hear that you're experiencing an issue. I can see that you've already submitted a ticket with our Support team, let's see what they say 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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We have the same problems with Teams and wrike app

 

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@Stephan Hi, sorry to hear that! Raising a Support ticket for you right away 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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same for me, I am trying out Wrike but can't find it

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Hey @Deborah, raising a Support ticket for you - you'll get a notification soon!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hello Same problem

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Hugh

Hey @Arnaldo, just raised a Support Ticket for you, you should get a notification soon!

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Hi, I am also trying to get Wrike hooked up in Teams but don't even get into the accounts at Wrike (see screenshot - it is in Dutch but quicky translated the error in red says - 'Failure to Get Accounts From Wrike)

I also don't get the dropdown on top reading my name, how did it determine this?

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Hugh

Hi Peter,

I just raised a Support Ticket for you, you should receive an email soon!

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Hello, I am experiencing the same issue. 

Please advise. 

Thank you,

Samantha 

 

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Hugh

Hey Samantha!

Just raised a Support ticket for you, someone will be in contact with you soon!

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Hello,

I was able to connect via the web browser to Wrike and it translated to the web app.

Thank you,

Samantha

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Good to know, thanks Samantha Daubman 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi, 

 

I was able to sync Wrike with my Microsoft Teams channel via the desktop version, but when I log in to the Teams app, it puts me in an endless login loop, starting here. I "Join the Team" and select that I already have a Wrike account, log in, and then it kicks me right back to this page. 

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Hi Kyle McMahan, sorry to hear you're having an issue! I'm raising a Support ticket for you, someone will reach out soon to help.

Welcome to the Community 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hey Lisa. 

My team is experiencing a similar issue.  I have linked Office 365 and Wrike.

We are on Microsoft Teams for Mac, added Wrike to the sidebar, click on the icon, then click on "Join your team." 

a) If I try to log in using Office (in Wrike), I get the error "Something went wrong."

b) If I log in with the Wrike login and password, it seems to work fine until I close Teams.  When I relaunch, I have to log back in again.

Any help would be greatly appreciated. 

-Johnny

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Hi Johnny Thrash, welcome to the Community! 🙂

It looks like the log in flow has been fixed, so please try opening your Wrike tabs now. Please note that you may need to manually expand the size of the modal window to click the link "I already have a Wrike account":

Please let me know if that helps! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hello, 

 

When trying to connect Wrike and Teams I am unable and experiencing similar issues as listed above. I click on Join Team select already have Wrike Account and receive the following error message:

 

Help would be greatly apricated? 

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Hugh

Hi Phil Cavin, just raised a Support ticket for you, you should be contacted soon 😊

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I got this to work at home on my macbook, but in the office on windows 10 I get the same blank dialog and I can only click Back.

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Hugh

Hey Dylan, just raised a Support ticket for you. Someone should be in contact with you soon!

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I am having the same issue as Kyle above. I've attempted all manner of logging out of Wrike, Teams, Wrike on the web, clearing browser history/cache, uninstall/reinstall Teams, a computer restart. The endless loop goes on. Thanks in advance for your help here.

 

[Edit to add] This occures with the Mac OS Teams app. It works if I am logged in to Wrike on the web via Chrome...

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Hi Chad Wojtysiak, thank you for reaching out! I see that our Support agents are in touch with you via email about this issue. Please let me know if I can help you with anything else.

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Kyle McMahan Hi, i have the exactly same issue of endless login issue as you have. May I ask that if you have already addressed the issue or not? Thank  you.

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I am experiencing this same issue.  My Wrike/Teams integration only works from the browser. 

When I try from the desktop application, I am unable to see my company Wrike folders and get stuck in endless 'Already have an account Log In' issue.  Was a solution presented or does support need to reach out to everyone experiencing this issue?

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Hi Outong Li and Michael Catron, thanks for getting in touch. 

A fix was implemented for this, so hopefully, this has been resolved for you both. Can you let me know if you do need further assistance or if the issue persists? Thanks 🙂

Elaine Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Elaine Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Hi Elaine , thank you for your assistance.
But unfortunately, it still gets trapped in loop of login in team app for win10. Meanwhile, it works well in website team.
A video and photo are attached for your ref. Thank you.

 

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Hi Outong Li, I've created a support ticket for you and I see that my colleagues are in touch with you already via email. Please let me know if I can help you with anything else🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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