How can I sell Wrike as our single source of truth if an attached file cannot be recovered?
I think it would benefit my organization if they had the option of considering Wrike as the "single source of truth" for documents related to operational activities. IOW, if Marketing is working on a flyer, or if I have a spreadsheet of data that I and others are sharing and modifying together, etc., we need to be able to trust the file can't be lost. Currently in these situations, we feel a need to store a copy of the doc in a shared folder on a server, outside of Wrike. As I see it, the main reason using Wrike as "THE" place to store such documents is NOT a good idea is simply because someone can delete a document attached to Wrike ...and it is truly gone, along with any of its versions. OTOH, if the doc is kept in a shared folder on a server, our IT system performs automated snapshots periodically throughout the day and full backups at night, meaning even if someone deletes a document, we can recover it, from pretty much any point in time. Does anyone have ideas how to provide this kind of failsafe/recovery for docs attached to Wrike tasks?
Scott Henderson Arizona Community Foundation azfoundation.org
Hey Scott, I don't think you can make the case that storing files in Wrike is 100% safe from loss. Since it's a service and you don't have control, you'll probably have a hard time convincing others if there are strong opinions you're up against. Also, the Content section of Wrike's TOS are worth a read.
Alternative solution: Use a cloud file storage solution that integrates with Wrike (like Box.com) that provides data loss prevention. This too is a service, but they are in the business of storage and have the appropriate controls to provide the kind of failsafe you're interested in.
Sidenote - I have seen customers uploaded a lot of files to Wrike and have not heard of any data loss issues. Doesn't mean it doesn't or can't happen, but it does seem to be reliable.
Eric, I don't think Wrike ever "loses" anything. It's solid. Pretty much 100%. But it allows users to delete files from tasks, and that's great but there's no "Recycle Bin" for these deleted files. If a task can be deleted by a user but isn't "really" deleted (instead stuck into a Recycle Bin) why not do this for deleted files? We use SaaS solutions for many things in ways that require this kind of reliability/recoverability. This is a loophole Wrike could patch.
Scott Henderson Arizona Community Foundation azfoundation.org
Agreed. Seems like it would be a good feature request to build in some sort of retention policy for uploaded file attachments.
Also agree that Wrike is solid. That said, I don't know of many services that can guaranty beyond eleven 9's of durability. I haven't seen any statements from Wrike about their storage durability, but if you have some specific information that would be a good share.