Edit documents (.xls) online not working

 Hi

 

I have been using Wrike for quite some time now with Windows 10 x64bits.

In Chrome, Edge and also in IE 11, i have not been able to edit any attachments like excel file through online. It always tries to download the file when we click the edit button.

Have been following some of the posts in the community but nothing really helped..

Can this be solved..

 

Thank you

 

 

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Stephanie Westbrook

@Marianne Hello! I apologize for the delayed reply here. I just want to confirm that you have the Document Editor installed? That's what would let you be able to edit a file without downloading it. If it is installed can you also check to make sure that MS Office programs are closed before you click on a file from Wrike?

We'll figure out what's going on. 🙂

Stephanie Westbrook Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Stephanie Westbrook Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Good Morning,

I am not able to edit documents on my work platform, the wrike editor is installed and enabled ... this often happens, and then by itself, it works again ... the worst is that when I am needing it, that is all the days, there are days that do not work, how do I solve this?
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Stephen

Hi Bruno, considering you seem to be having intermittent issues here it's best to raise a ticket to our Support Team to investigate. The team will be touch soon to help by email.

It would be great to pop back here with an update for anyone else who might be facing the same issue 👍

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Please post the resolution of this problem here.

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I second that from Gracey.  Please post the resolution, we are having the same problem and none of the published solutions have worked for us.

 

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Hi everyone! It looks that for now there's no one solution that should work for everyone - our Support team investigates each case individually, so please reach out to them at https://help.wrike.com/hc/requests/new.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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