STATUS CHANGE
Hi Everyone!
Is there any chance to get STATUS CHANGE DATE using the API?
Example:
TASK ID: IEAAYMYKKQRV7S6Z
| DATE: 2024-01-02 | STATUS: Open
| DATE: 2024-01-02 | STATUS: Modify
| DATE: 2024-01-05 | STATUS: Closed
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Hi Everyone!
Is there any chance to get STATUS CHANGE DATE using the API?
Example:
TASK ID: IEAAYMYKKQRV7S6Z
| DATE: 2024-01-02 | STATUS: Open
| DATE: 2024-01-02 | STATUS: Modify
| DATE: 2024-01-05 | STATUS: Closed
Folllowing List for Post: STATUS CHANGE
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Not in any direct way but you can use the GET audit log call to pull in the last updated history and associated status at that time.
Thanks Molly!!
I share my finding that I just have Plus License, to use audit log is required to have Enterprise license.
Oh dang! This was integral to a custom app we built so I'm pretty confident there aren't any other methods to get that data. I've submitted it as a roadmap wishlist item in the past but probably not enough demand. Good luck!