Add the ability to calculate an SLA based on the values from Impact and Urgency custom fields

Avatar
Guido Klasen Silva

It would be extremely nice to have the ability to create an SLA based on the results from Impact and Urgency custom fields using a single choice dropdown question. The SLA should then contain a SLA end date and SLA end time. This is a highly important funcionality for IT departments for internal support requests. 

Votez pour 1
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
1 commentaire
Avatar
Lisa

We appreciate you posting another great suggestion here in the Product Feedback forum Guido Klasen Silva! I'll now send it to the responsible team 🙂

Lisa Community Team at Wrike Wrike Product Manager Devenez un expert de Wrike avec Wrike Discover

Lisa Wrike Team member Devenez un expert de Wrike avec Wrike Discover

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Folllowing List for Post: Add the ability to calculate an SLA based on the values from Impact and Urgency custom fields
[this list is visible for admins and agents only]

Haut

Prochaines sessions en direct