Error when adding a collaborator

What does the message ""Users with pending invitations to accounts on other Wrike Data Centre can't be invited." mean?

I have invited a customer to be a collaborator and I cannot get further than this message.   "Fix failed invitations" does nothing. This person is not already pending in our system.

 

Debbie

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Hi Debbie Brownlie! This doesn't look right - I'm going to raise a Support ticket for you now; someone will reach out to help soon 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I am having the same issue trying to add a collaborator - my error is a bit different.

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We had the same problem. From memory it happens when that email is from a company that already has Wrike in use.

You need them to use an alternative email to be a collaborator

 

 

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Hi Tammy La Chapelle, welcome to the forums! Please let us know if Debbie Brownlie's advice helps. If it's something different, I'll be happy to raise a support ticket for you 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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