Add the ability to calculate an SLA based on the values from Impact and Urgency custom fields
It would be extremely nice to have the ability to create an SLA based on the results from Impact and Urgency custom fields using a single choice dropdown question. The SLA should then contain a SLA end date and SLA end time. This is a highly important funcionality for IT departments for internal support requests.
We appreciate you posting another great suggestion here in the Product Feedback forum Guido Klasen Silva! I'll now send it to the responsible team 🙂
Lisa Community Team at Wrike Wrike Product Manager Станьте экспертом Wrike с Wrike Discover
Lisa Wrike Team member Станьте экспертом Wrike с Wrike Discover