Custom Fields Text Broken By Recent Update!!!!!😡😡😡 Wrike Needs A New Custom Field Data Type!!

We use custom fields to store email addresses as text for our projects.  We run a number of automated scripts that work with those fields to generate project related emails.  On December 22nd 2023 we learned that our emails were not being sent out because wrike's backend now automatically reformats any text custom field that contains an email address, from plain text to to a domain link. 

So if you enter:  "example_email@wrike.com" in a text field via the UI, it is automatically reformatted to: "example_email@ wrike.com"  in the UI. 

What's worse is the value you get back from the API is: "example_email@<a rel=\"no follow noreferrer noopener\" target=\"_blank\" href=\"https://wrike.com\" > wrike.com</a>" 

instead of: "example_email@wrike.com"

This reformatting makes the "value" unusable when trying to make automated calls with the API.  The value should at minimum contain a "mailto" with the email address intact.  I'm bringing this up because it points to a larger issue when developing custom integrations with Wrike.  This issue sets a precedent that Wrike can update their backend to cause a breaking change with no notice & therefore code cannot be written in a way that trusts the integrity of the value returned.  This makes it much more difficult to develop automations with Wrike and, in my opinion, should be taken very seriously.  My team has been working with Lisa-K since 12/28/23 to resolve this issue and, while I appreciate responses that the issue is being looked at,  so far no meaningful solution has been offered & the status of my support request is "on hold".  I'm writing this because I can't believe I'm the only one negatively impacted by this and I'm looking for support to have this issue solved with a sense of urgency.  It seems to me that another data type may be needed for this issue to be fully resolved.  Text is text!  and should not be automatically reformatted by Wrike backend!

Rant over! lol   

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Hi Sam Pruyn, please allow me to apologize for this issue and the impact it had on your team. I've now confirmed with our Product team that they are already working on a fix. I can also see that you're in discussion with our Support team on this, so please rest assured we're treating this as urgent. We appreciate your feedback and our team will notify you when they have further updates. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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We experienced that email adresses in custom fields are still formatted with a non functioning hyperlink. Using the data ist quite disgusting. You have to edit the filed and compy the email adress to the clipboard to be able to send a mail...

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Hello Florian Kislich, thank you for bringing your case to our attention. I've opened a ticket with our Support Team and one of our agents will contact you shortly to investigate your case 👍

Juan Community Team at Wrike Wrike Product Manager Узнайте о самых популярных функциях Wrike и советах по его использованию

Juan Wrike Team member Узнайте о самых популярных функциях Wrike и советах по его использованию

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Thanks Juan, I'm very glad this issue has already been fixed! 

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