New Timeline: Days of the week not reflecting account calendar
With the new timeline, the greyed out days of the week only reflect Sat/Sun but don't take into account the non-work days I have entered into the account calendar. I've verified that the calendar is correct, and I have installed the "old timeline" from labs. In the "old timeline" the days of the week that are greyed out (and thus you get an alert if trying to schedule on that day) are correct.
Will this be addressed?
Vanessa, though your calendar reflects your work schedule, your settings might not reflect working/nonworking days.
If you're an admin, go to Account Management → Settings → Date & workweek preferences → then (un)select, in blue/white, your working days accordingly...save & return to workspace.
If those are already correctly selected then maybe Wrike has another solution 🤣
Julia Marantidi Home Automation Executive Account Manager & System Engineer
Hi Julia,
Thanks for the suggestion. This is, unfortunately, not the problem. It is days of a calendar that we have designated as non-working days not showing up as "greyed out" in the new timeline. The old timeline shows this, the new one does not.
But do you have those nonworking days selected/unselected in the settings?
Julia Marantidi Home Automation Executive Account Manager & System Engineer
Hello again! Yes. In the "old timeline" it shows the nonworking days. Or maybe I am clear on the setting of which you are speaking. Here are some pictures. Below shows our account schedule, as you can see, December 25/26 are greyed out as nonworking days.
But if I look at the old timeline (available through labs), those days ARE greyed out:
Does this make it more clear?
Hi Vanessa,
I found out the same issue after New Timeline was released as official, and I confirmed to Wrike Support team whether this is the bug or not.
They confirmed that this was the bug.
Below is the copy of the email that I received from Wrike Support Team.
*************************************************************************************
Valentine (Wrike)
Dec 11, 3:17 AM PST
Thank you for contacting Wrike Support team!
Thank you for reporting this issue, it appears to be a bug in the New Timeline, I was able to reproduce it on our end. I am forwarding this to our engineers and they will work on resolving the issue.
We will keep you updated, and we will let you know by an email once this is fixed.
Thank you for understanding, and please feel free to contact us at any time!
Kind Regards,
Valentine
Customer Support team
P.S. Join Ask the Experts. Want a different time/topic? Let us know.
Akira Kuragami
Dec 10, 11:45 PM PST
The following is
Akira IT manager
@Vanessa, those weren't the settings I described...
Julia Marantidi Home Automation Executive Account Manager & System Engineer
Hi @Vanessa
I'm going to restart confirming about this matter to Support Team.
Please see the link of the below. It is my thread similar with your question.
https://help.wrike.com/hc/en-us/requests/537611
Akira IT manager
@Akira, excellent! The link you provided doesn't seem to work when I click on it. Let me know if you hear anything new about this issue!
@Vanessa,
I have not gotten any new information yet.
But I asked Wrike Support team to respond not only my thread but also this thread.
I hope you can receive their answer directly.
Of course, I will inform to you, if I got any news about this issue.
Have a nice day!!
Akira IT manager
@Akira! Thanks for keeping everyone updated on this thread 🙌
@Vanessa, I raised a ticket for you with our Support team last week and can see they got back by email last week.
Our developers are aware of the what's raised on this thread and are assigning resources to review it asap but I have no dates at the moment. I'll keep a close eye on it and keep you updated with information as I get it. Thanks to everyone for bringing it to our attention!
I also submitted a help ticket on this issue when they introduced the new timeline. And was told they were notifying support. That was in like December.
@Lesley Just checked in my test account and it looks like this may have been fixed. Please let me know if the Timeline still does not reflect the account's working days.
Hi Stephanie,
I checked this issue in my environment but unfortunately it has not been fixed yet.
For example,
From Apr. 35th to May 4th are special holiday in our account calendar like below.
But these days are not grayed out on Timeline View like following.
Please tell me if I need any special setting.
Best Regards,
Akira IT manager
Sorry, I had the typo.
Apr. 35th --> Apr. 30th 😅
Akira IT manager
It's not working on my timeline view yet either.
not working on my timeline either.
@Thread thank you for letting me know! I was testing by editing days of the workweek and it looks like the bug exists for one-off days that are marked as non-working days. I don't have an ETA for when the fix will be released but it is a reported bug (thank you!) and we can let you know when it's fixed.
Hi all, you can now see your Custom Calendars reflect on the Timeline view 👏
It was added to our Weekly Release Notes on Friday.
Give it a go and if you face any issues then post below and I can help 🙌