Editing Documents

Is anyone else experiencing glitches with Document Editor? Multiple users at my company aren't able to edit, and clicking Edit actually downloads the file. Is there a known issue with this?

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Anastasia

Hi Emily, I'm sorry to hear about that experience! There aren't any known issues, so looks like some further troubleshooting could help here. I'm going to create a Support ticket on your behalf, and our team will be on it in no time. :)

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Anastasia, thank you, but this issue seems to have resolved on its own.

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Anastasia

Emily, thanks for letting me know! If any other questions come up, I'll be happy to help. :)

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I am experiencing this issue as well. Dowloaded the app thinking that would solve the issue, but still unable to edit. 

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Stephen

Hi Holly, thanks for posting. I've created a ticket to our Support Team can investigate this for you. You'll receive an email confirmation of this ticket soon. If there's anything in the meantime, please let me know 👍

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Still happening a year later

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Stephanie Westbrook

Hi Mike, I apologize for the delayed reply here. I see that our Support Team is working with you on this, but please let me know if there's something else we can help with. 

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Is there any resolution? This started happening all of a sudden today. Worked through tech support and tried their fix, and now they're insisting that it's a white-listing issue. I find that unlikely since it worked one moment and then didn't work the next. Anyone find a fix?

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OK, everyone. I tried uninstalling, reinstalling, and rebooting multiple times, and still the document editor wouldn't work, BUT in the morning, everything had "healed." I don't know what that is yet, but I'm going to find out and post it. In the meantime, try this (from tech support).

 

Annie T. (Wrike)

Jan 23, 1:11 PM PST

Hi Stephen,

Thank you for all the details!

Please try uninstalling the Document Editor once again, then restart your PC and install it again. After the reinstallation, make sure that the two corresponding processes are running in the Task Manager. Let us know if you can edit documents in Wrike at that point.

If not, please check whether doceditor.wrike.com is available:

1.    Open the Command Prompt (instructions how to do it are here)

2.    Execute a command: ping doceditor.wrike.com.


If doceditor.wrike.com is available you will see something like this:
​​
If doceditor.wrike.com is not available you will see the following error message:


Some additional questions that will help us clarify the situation:

1.    What file types are affected? Does the issue occur only to .doc files?

2.    Are you a local administrator or the policy is strictly set by the system administrator? Since the issue started to happen recently - was any policy changed recently on your end? Please consult your IT Admin whether this might be the case.


I look forward to hearing back from you!

Best regards,
Annie

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Hello, We are new users to Wrike and none of us can get Document Editor to work.  It keeps asking us to download it over and over even though we can see it's been installed.
Here's what we've tried:
1) Uninstall/reinstall
2) No proxy server to work around
3) Antivirus software was directed to allow Wrike and Document Editor to pass through
4) According to our network admin, the firewall is not blocking it
 
Error keeps coming up "Wrike couldn’t connect to your Document Editor app. Please complete the installation or download the installer again. Once installed, make sure your antivirus or firewall isn’t blocking the app. Contact your Wrike Administrator and Wrike Support if you continue experiencing issues."
 
We are trying to edit a Word doc - any other ideas we can try?
Jenna
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@Jenna Hey, sorry to hear you're having issues! I can see that you are already discussing this with our Support, please take the steps suggested by the agent and let us know how it goes 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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