Desktop App would not update, un-install

I know this is an old thread, but I just want to confirm that I'm having the same issue. After attempting to update due to the prompt that an update was available, the desktop app won't restart, and I'm unable to uninstall it. I tried restarting, but I received the same symptoms. I'm running Windows 10 Pro build 19045.4651.

I also have the Mac version, but I haven't tried to log in on Mac since I discovered the issue with the Windows version this morning.

I'm nothing if not persistent. Got the windows app back. Below are the steps:

• Download the current installer from Wrike.
• Run installer to uninstall current version.
• Select yes to remove user data.
• Restart computer after uninstall.
• Type "Run" in the search bar
• Select the first result
• Type %AppData% in the text field
• Delete the Wrike folder
• Restart computer
• Install Wrike using the installer
• Log in
• Get back to work
• Optionally buy Kevin lunch 🥳

I am having the same problem. Just updated on my Windows desktop and the update won't work. Spinning wheel and can't uninstall to reinstall. Says there's an install problem.

I am having this same issue...Wrike Desktop says there's a new version available....I click 'Install Now' and the update appears to start and disappears. I can't find anywhere to manually start the update. I'm on Windows 11. 

Edit: My IT admin forced the update by clicking "Run as Administrator" to update to 4.4.1

Same issue, however, I am on a Mac using the app. The 'Installing new version" dialogue window has been present for half an hour and restarting the app is futile and continues to stall.

Hi folks! Apologies for the inconvenience!

Please reach out to our Support team by logging a ticket with them if the issue persists. And let me know if you'd like me to raise a ticket on your behalf!

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

Same here. Always the same routine:

- damn I can't do a normal update

- what was it again that I had to do?

- Oh right, manually delete folders

- which one again?

- [goes to Wrike ticketing to find supports' answer on that one]

- [reminds me that I should put this somewhere where I can readily find it. Hmmm...maybe in Wrike 💡]

- etc.

Hi Marnix Housen 👋

We apologise for the inconvenience caused regarding the Desktop App. I have raised a ticket, and our support team should be in touch with you shortly.

Rohan V Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Rohan V Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

Why is this still an issue from 2020? I've experienced the same thing running the Wrike Desktop app. It just shows the following image, with no indication of progress or error encountered. 

image below - white box that states, "installing new version..." 

Hi Jake Malott thanks for bringing this to our attention. We apologize for the inconvenience caused. Please reach out to our support team by submitting a ticket; our experts will get in touch with you shortly. Let me know if you need any further assistance. 

Rohan V Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Rohan V Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

It's a recurring issue.

Below the workaround proposed by Wrike.  It's far from ideal but it works.

Please try the following steps to perform clean reinstall of the app:

1. Uninstall Wrike desktop app via Apps & Features in your computer settings.
2. Once it's done, delete the Wrike folder:Press the Windows key + R combo > Enter %appdata% in the "Run" window that opens and hit "OK" > This will open "Roaming" folder > Find "Wrike" folder here and delete it (The full path looks like this: C:\Users<current.user>\AppData\Roaming):
3. Reinstall the Wrike desktop app: Open Wrike in a browser > in the upper right corner, clicks on your profile picture > select Apps & integrations > select the Wrike app and hit Download.

Hiope this works.

Cheers.