[Read Me] Product Feedback forum: Guidelines and Statuses
Afixado
Stephen
Welcome to the Product Feedback section. This is the area of the Community where you can help shape the future of the product!
The ideas posted in this section not only intrigue our teams, they also play a critical role in deciding how a new or existing feature will look in the future. Using the Community's voting system allows our teams to assess the popularity of suggestions which adds huge value to internal discussions and roadmap planning.
To submit a new idea, please click "New post" in this forum:
To support someone else's idea, you can upvote it (it means clicking on the thumbs-up button under the post) and comment on the thread.
Once an idea reaches the minimum threshold of 60 upvotes, it will receive one of the below statuses:
No Status: the critical threshold for a post to receive a status update is 60 upvotes. Until this threshold is reached Wrike's Community team won't add a status. This does not mean the Community Team won't read and log your idea.
[Backburner ⏳] Our Product Team are interested in the idea and it will be reviewed during future internal discussions.
[Investigating 🕵️♀️] The Product team is looking at its feasibility, possible effects on other features, and the time it may take to complete. The team hasn't officially decided to take on a request and no time frame is available at this stage.
[Coming Soon...🕑] The idea is on the roadmap and a general timeframe may be available but is subject to change. Watch this space!
[In the making 🔧] The idea is actively in development (engineers are working on it!). An exact timeframe for release may not be available until a later stage.
[Launched! 🚀] The suggested feature has been released.
[Not planned] Not planned and unlikely to be part of the Product Team’s roadmap in the near future.
Any questions, we'll be happy to answer. Comment below.
Learn more on how to submit and find great feedback with this post: Getting the most from the Product Feedback section.
Thanks for sharing this! Are only votes for the original post calculated? I have noticed that some people vote on the comments within the original post. Are those included too?
Hi Becca, currently we look at both, but we noticed this too and have now changed it. From last week the comments on feedback posts have thumbs up option to make it clearer where to place your vote. Thanks for bringing this to our attention 🙌
Hi Stephen,
Would it be possible to sort all the product feedback by the assigned status by Wrike (e.g. investigating, coming soon, etc.)?
As the account admin for 90 employees this would be SO useful for when I receive complaints from our employees - I could reassure people with items being investigated, coming soon, etc. instead of having to click through every single piece of feedback...
@Soraya Hi there! I'm sorry for the delayed reply and I'm jumping in for Stephen here. This is such a great idea (bummed we didn't think of it 😉). Our Community platform doesn't have a way for us to do that by default, but I'm checking with a developer to see if there's any way we can make something like that happen. 🙌
@Stephen Jumping in here while you're out!
@Soraya, we haven't forgotten about this ask.
For now, what I do, is the search for the status e.g. "Investigating", or I pop the related emoji we use in there and it returns a list of posts in that status.
Currently, there are platform constraints around having tags but we're looking into possible workarounds with the development team 👍
Hello. Any plans to have flowcharts enabled?
Welcome to the Community, NICOLAS BECERRA! 🙂 No plans at the moment - please feel free to upvote these two Product Feedback threads here:
https://help.wrike.com/hc/en-us/community/posts/115002185185-Flowchart-tools
https://help.wrike.com/hc/en-us/community/posts/360041272513-Create-Upload-a-Flow-Chart
The number of votes helps our Product team understand the popularity of a suggestion.
Also, here one of our Community members suggests an interesting idea on how this can be accomplished using the current Wrike functionality. Hope this helps!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
I see all this talk of "upvoting" everywhere.
WHERE AND HOW DO YOU "UPVOTE"? Sheesh. C'mon do you guys do any UE testing? Do you look at your pages and see how they actually present to users?
The only clear and obvious way to "upvote" is to click the heart icon. So that's upvoting? You have to do it for each comment?
Hi John Rakoczy! You don't have to "like" (=upvote) each comment, just the post with a suggestion that is at the top of the page 🙂
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Thanks Lisa. That information "To upvote this topic, 'like' the topmost comment" needs to be prominently displayed at the top of any page where you are monitoring voting. Because it is not, the metrics you use to determine what people want are completely off.
To illustrate how important the UE is, and having a person who isn't familiar with your process review the final product (in this case, how to upvote suggestions from your customer base).... imagine the US election process where there are NO instructions anywhere. They just handed you a ballot and said "be sure to mark who you like!". People would use different color inks, some would "X" the boxes, others would fill them in. Some would circle candidates, others would underline them. SO the end result is you really don't know what people want.
Instructions are very important like that ;)
But with this thread, the topmost comment doesn't really vote for anything. So even having customers "like" the topmost post isn't a good solution.
The simplest, and easiest, and most accurate way to know what your customers want is to ASK them at the top of each topic page. Put a little check box there that says "To 'upvote' this topic as a feature you would like to see in Wrike, check this box."
Thank you for sharing your feedback on the voting process here, John Rakoczy!
We'll definitely take it into account because we want to make sure the process is as clear as possible 🙂
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hello,
Please we need URGENTLY the possibility of importing WBS from MS Project and automatic grouping of tasks into GROUPS depending on WBS ID.
This is a MUST for any project management software.
Thanks,
Hi Pawan Dwivedi! I've replied to you here https://help.wrike.com/hc/en-us/community/posts/360000281465/comments/360014960853 👍
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Yep, I agree with John R. I've read this entire post and I still have no idea how to create product feedback or up-vote it. Otherwise, I normally find the other help documentation very informative and useful.
Hi Tiffany Puett, welcome to the Community!
To create a new Product Feedback suggestion, please go here and click "New post":
To upvote an existing suggestion, please click on the heart icon under the suggestion that you support:
Hope this helps, and sorry for the confusion!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Fully agree with John Rakoczy here, and I'm in this thread because you guys really need to make it clearer how to actually "vote" for a request. This new forum UI makes it even vaguer how to accomplish that. Are you sure your users are equating "liking" with voting? Many of the requests that are key to me have more comments than actual "hearts," so that seems even more evidence that people are not understanding how to "vote" for requests.
In light of the way you guys blow off feature requests in here, seems to me that this is a convenient way to avoid requests getting to your arbitrary 60 "vote" floor. Why don't you just have it in black and white that these are votes, like most of your competitors, who are iterating better and if not for a very few basics of Wrike, I'd be using:
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
I fully agree with Al Sape -- a simple UI change from a heart to a more obvious voting icon would likely result in higher adoption and is more in line with convention in feature request forums.
Why did this "Guidelines and Statuses" post morph in to an actual post? It's confusing.
Hi Tod Bassler that may have been my monster - but it sort of does apply to the entire product feedback forum, regardless of the topic, in that any topic/comment/thread currently has no clearcut or intuitive way to "upvote" ...and even after I learned that "upvoting" is done by clicking the little heart icon it is still unclear about what is actually being upvoted- because you can "heart" an individual comment, it doesn't show the overall topic's upvoted-ness or popularity in general.
Basically I found it not intuitive, and wondered how anyone - even those @wrike, are able to make any sense of what requests (or topics) are generating the most "upvoting" or are in need of immediate consideration in the ecosystem of the product feedback forum(s).
lol heck, if you hover over the little heart icon, the tooltip says "Yes"... not "Upvote" or anything it should be saying... more to my point that the entire methodology of ranking requests by popularity here needs a serious overhaul...
Hi everyone! Thank you for your continuous feedback on the voting process that we have here on the Community! It really helps us as we are planning improvements 👍
I hope that with the instructions added to the post above, it's now more clear on how to vote for the suggestions. I also wanted to mention that currently, when reviewing the votes, we look at the number of votes/likes for the post itself, not the votes for the comments under that post. At the same time, we regularly report on the posts, their votes, and the comments under that post that we receive here on the Community and share that information with our Product team.
Please let me know if you have any questions 🙌
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Pamela Cox I've never been able to get the "prefix" to even work when I'm duplicating tasks lol. But your comment isn't in the right place - search the topics and see if you can find the right thread for it.
And btw, be sure to "heart" the main/first post for any thread to upvote the entire thread.
Group Chat feature
Thank you for commenting here Vanessa Vanessa! 😊 Is this your feedback in relation to Wrike's functionality, or the Collaborate 2021 chats?
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Lisa Wrike functionality. I feel like have that will keep Wrike info for team all together instead of getting lost in our emails with everything else. Even as organized as we have made it, those messages get missed!
Got you, thank you for clarifying Vanessa Vanessa. The chat functionality isn't currently planned by the Product team. I'd suggest upvoting this post, we continue to pass on the feedback from that thread to the team 👍
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
+1 for a chat function to make Wrike product complete
Thanks for bringing up the topic here Paweł Pogorzelski, I can see that you've also supported some Product Feedback threads related to the topic 👍
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Do you discount upvoting if the majority of upvotes come from one client company? Do the upvotes need to be spread out among clients? Asking because I imagine it wouldn't be too hard for a bigger company to launch an upvoting campaign for features that are big priorities.