User field in request form cannot be mapped to custom field of type user

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Simone Pignotti

It looks like the answer of questions with type "user" in a request form can be mapped to title, description and assignees, but cannot be mapped to custom entities of type user. Given that behind the hood they are both multi-select fields with the same options, I would expect to be able to map them.

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Cansu

Hello Simone Pignotti 😊
 
There are two existing posts on the Community here and here, could you please check them out and let me know if this is similar to your use case?
 
If so, please upvote those posts too. Here is a useful article explaining what happens after we receive Product feedback 🖊
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Simone Pignotti

Hello! Thanks, but they are not the same use case.

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Cansu

Thanks for clarifying Simone Pignotti, your feedback has been passed on to the Product team 🙋🏻‍♀️

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