[Status: Not planned] Showing subtasks in Dashboard when also on parent task

Not much hope for a fix if this has been talked about from AUGUST 2017

Of course it's my managing director who brought up this fault.... was up until this point happy with Wrike. 

But you've got to give him credit - this is a nonsense flaw that needs to be fixed people!!!!

We use tasks to set up our projects deliverables and subtasks to assign the individual steps to complete the deliverable.  However, we need to track the deliverable (not subtasks) for time, completion, communications, and hours allocated.  We need subtasks to allow team members to work against individual deadlines.

The structure is making communications difficult to track and creating redundancy.  Not to mention confusion as subtasks don't carry their source task/folder with them in reporting or dashboard views. (This is actually a big problem for us.  We need to see source task, even if it were only a chain like a file folder structure would have.)

Our need is to have a subtasks to say what to do and when (show up on dashboards AND be identified there by its source [our deliverable] AND have time and communication attached to the master task (because the entire team needs that information).  Our team doesn't work in silos, and Wrike currently seems to favor silos.

Hey everyone, thank you so much for keeping this conversation going!

Quick update: this feature is currently not planned due to other important enhancements. The suggestion makes total sense and I understand how important it is to you. I'll keep asking for updates and make sure to get back to you with any news. 

Thanks for commenting!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

How is this still not planned?

This is not a "cute little feature" we're looking for -- it's core functionality that breaks workflow.

Lisa - your comment makes me long for an "unlike" voting option. Or maybe an "extremely unhelpful" option :( 

We are extremely disturbed to see that this is still not planned, and has not been improved. There are obviously countless people struggling with this issue for years now and Wrike is treating it as though it were a feature request. This is not a feature request. This is basic functionality. Fix it.

Just adding my voice to the conversation here - a number of our users are struggling with this issue as well. It's quite frustrating that there is no plan to address this any time soon.

Well, it looks like the useless My Work is being killed-off further illustrating the need for centralizing dashboards and fixing issues like this.

Hey Wrike, I dare you to finally address this issue. I double dog dare you.

One solution I found is that you can set the parent as a milestone and then filter the widgets in dashboards to show one of only milestones and then one of only regular tasks.  Not ideal but if you think about it the parent is more times then not a milestone saying all subtasks need to be done by X date

I do agree the dashboard functionality does need to be improved - they can be a great tool for teams and individuals but it is very difficult to manage multiple users to do custom setups of task types and everything consistently and if one person neglects to do it right it throws everything off.

I work with a multi-channel in-house marketing team and we do not have a core PM model.  I do think Wrike is really geared towards a true PM model where all tasks and structure are controlled through core aligned team.  Designers and copywriters, let alone channel  leads are a touch bunch to wrangle in on process without having to micro-manage

Yes can you please move this up in priority to add in?  We are missing deadlines for subtasks because they do not show up in our dashboards that we have organized by due date.  

Spencer Turkot thanks a lot for sharing your workaround! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi again, everyone! I totally understand where you're coming from with this request, and I keep bringing this up with the Product team. For now, the status is not changed, but I'll continue to pass your feedback and check for updates. I'll let you know if anything changes as soon as I have any news. 

Thank you for your support for this suggestion!  

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

It's sad to see this has gone on since August 2017 and now we are here in May 2020 with no improvement. Travis Premo & Dave Silva explained the issue perfectly back on August 2018. 

We have recently began using Wrike company wide for project management and while I find it very useful, some of the things that seem like basic functionality appear to be missing. 

A task should be treated the same, regardless of if it is a parent or subtask, if I am building a widget to see tasks by due date. We lose sight of a task that is due in the near future if the parent is set to a later date until it becomes overdue... then it is too late and we are having to be reactive instead of proactive. 

Unfortunately, I do not think the workarounds suggested would be fitting for us. We would not want to make our parent task due at the earliest due date of it's subtask because of the added effort to continue updating the parent tasks due date. We have subtasks within subtasks within subtasks and so forth on some of our larger projects so this is just unrealistic. It would also begin affecting our overall percentage complete when looking at duration of tasks. 

Using a custom field to filter out the parents is, also, not ideal because we need to still manage the parent task just as we manage the subtasks. We wouldn't want to then lose site of those or fail to update them and therefore result in our project appearing unhealthy. 

Please provide an update on this and I hope we can get this pushed up on the priority list! 

Hi Brittany Ayers, thank you for your input here! It's been passed on to the Product team.

According to the team, there are currently no plans to add this suggestion to the short-term roadmap. If anything changes here, I'll be sure to let you know.

One alternative we are probably going to use:

- Tracking what additional deliverables/steps of a project are needed in the Request Form

- Duplicating the task that gets created on submission

- Renaming the new task to what that additional deliverable is

This is extra work that wouldn't be needed if the Dashboard simply separated subtasks out into their own items.

It also limits what I can do with dynamic forms that create subtasks for new deliverables that are part of the project. If they aren't going to show correctly in a dashboard, there's no point in utilizing that great functionality in the form. I may as well create a new task manually with a copy. Currently, we're only going to be using these automatic subtasks/subtasks in templates for steps that arent important (because we don't have any other choice).

And now I need to request another feature just to compensate: The ability to copy/duplicate form content into subtasks (or even better: choose what answers/pages in the form go to which subtask). So at least then I could have what I need sent to the subtasks, and just Detach them after submission to get around the problem with Dashboard reporting.

I think it really should be prioritized to look at this issue as it has a severe impact on people missing deadlines and ticket based systems are a pretty widely used workflow design approach.

Thank you for sharing your use case and suggestion here, Austin Headley. It's been sent to the Product team. If you have any other questions or feedback, be sure to let me know!

We recently missed a big deadline due to this. In reading the full thread, I'm not sure the Wrike Team understands the issue.  No one is asking for a widget showing only sub tasks.  Instead, I think everyone expects that all tasks - whether parent or sub - should show up on a dashboard widget designed to show a user's tasks.  At the very least, the parent task should be set to expand, showing the subtasks.  Surprising that something this basic is not a priority.

I recently introduced Wrike into my team. What I liked Wrike is the multi-level tasks and subtasks structure, allowing me to breakdown a matter (parent task) into small individual tasks (subtasks and grand-subtasks). In this usage, parent tasks don't get completed until all subtasks are completed and the matters are finally solved. A parent task has a due date to solve a whole matter, and subtasks have due dates to complete each individual task. This means that due date of a parent task is much later than that of each subtask.

I was sure that the Dashboard feature enables us to manage all subtasks based on their due dates, not by parent tasks' due dates, but the due dates of subtasks are hidden by those of parent tasks as others had posted here.

I searched for the answer in Japanese and English help portal thoroughly and finally found this thread. I was deeply disappointed with the conversation in the thread: there is no way to classify subtasks based on their due dates in Dashboard, and even more, Wrike doesn't have any plan to fix it.

I simply wonder why subtasks in Wrike have due dates in their attribute in spite that they cannot be managed in Dashboard.

I honestly regret that I have selected Wrike for my project management tool among the tools with the subtasks feature in the market.

We need this as well. The dashboard is a unfortunately pretty useless if we can't see the subtasks, since most of what we use are subtasks and main tasks need to have dates. Please add subtasks to dashboard. Thanks.

Hi Stacey Olsen,

Thank you for sharing your use case here, I've passed it on to the Product team. If there is any new information available here, I'll be sure to keep you posted.

If you need anything else, let me know.

Hi Wrike team -

I too am having this issue and was scrolling through the thread hoping by the end there would be a solution after two-plus years of comments. Unfortunately, I see it has not been solved. 

I agree with Stacy when she said: "The dashboard is unfortunately pretty useless if we can't see the subtasks, since most of what we use are subtasks and main tasks need to have dates. Please add subtasks to the dashboard."

The workarounds we have created for this actually create more tasks and more confusion. The simplest solution would be to have subtasks appear in date order on the dashboard.

Please, please escalate this issue so we can use your product with ease. Thank you!

I have been following this thread for a very long time now and frankly I am extremely disappointed with the attitude Wrike development team has regarding this functionality. To keep saying that making this work correctly is not a priority and that there are no plans to fix it is truly unacceptable. The users have spoken and they want this fixed. Fix it. We aren’t requesting a new feature. We are requesting what amounts to a big fix. If you want to make displaying sub tasks optional in the dashboard, that could be a reasonable middle ground.

As a company that uses Dashboards, this continues to be a thorn in our side.  When teaching new users, it is so difficult to explain the limited circumstances under which you can use subtasks.  Please fix it.

Come on Wrike - if you've got time to have a whole new homepage developed.... you've got time to fix this little thing.

And all of these people are right... it's been 2 years now, and it's a fundamental requirement one would think.

Thank you for your feedback here, everyone! I'm passing it on to the team as usual. and once I have an update for you, I'll make sure to let you know. I understand that this may come as a disappointment for you; please rest assured that we bring this topic up regularly with the team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Public interaction with customers is a double-edged sword.  Transparency is awesome, but when new potential customers are looking into the product and find threads like this with pat, standard and inflexible responses to meaningful customer-needs, it is making me think very hard about putting my trust and money into this product.  My suggestion to wrike:  engage with your customers publicly in a more meaningful way than cutting and pasting the same response time after time.  Perhaps indicate it's been escalated, perhaps state why, after almost three years of an obviously needed fix to a bug, no resolution is found.  I know there are limited developer days and a million things to do but you are coming off as a company who does not address serious product issues.

Just hopping in to mention that my organization is seriously considering cancelling our wrike subscriptions over this and moving to Monday.com or another competing project management platform. The response to this has been abysmal, and for Wrike staff to keep coming in the thread and saying “we assure you we hear your feedback, and our developers have no plans to fix this bug” is insulting. Do better, we are evaluating our options.

Hi Lena, Alex Weinstein! I'm sorry for the late reply here. I'm checking with the Product team now and I'll let you know as soon as I have an update from them.

In the meantime, please let me know if I can help you with anything else. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hey all,

Would just like to add my support to this thread.

Would be great to see subtasks separately & sorted by due date on the dashboard.

Thanks,

Tommy