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Wrike Editor Not Work

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    Anastasia

    Hi Derrick, thank you for posting! Looks like some troubleshooting is needed here, since there could be a few reasons for this, so I'm sending this over to our Support Team who will help sort it out in no time :)

    Anastasia Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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    Jose Luis Baidon Luna

    Hi, this is happening to me too, and it has happened 2 times before

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    Stephanie Westbrook

    @Jose I apologize for the delayed reply, are you still experiencing a problem?

    Stephanie Westbrook Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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    Victoria Kester

    Hello one of our team members is having the same issue. They have downloaded and installed document editor and when they try to edit a file attached in a Wrike task, they receive a prompt to install as Wrike doesn't recognize they have it installed.

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    Stephen

    Hi Victoria, can you please try the below reinstall and refresh and let me know if it helps? We've had no other reports lately and this has helped in the past.

    1. Uninstall Wrike Document editor from your computer
    2. Download and install Wrike Doc Editor's latest version from, "Apps & Integrations" tab

    If the issue continues, let me know and I'll raise it to Support Team to assist 👍

    Stephen Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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    Colin Hall

    I've been having the same issue for several weeks. I've followed the instructions to uninstall and reinstall but it still won't work.

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    Victoria Kester

    Thank you. We resolved the issue by having the colleague download the Wrike desktop App and install it from there.

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    Colin Hall

    Just tried to do that and it still doesn't work.  Very frustrating.

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    Victoria Kester

    What browser are you using?

    I would suggest that you clear your cache, delete your browsing history, uninstall and reinstall your browser and document editor.

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    Colin Hall

    We use Opera.  Chrome crashes with Wrike for some reason and explorer simply doesn't work at all with it.

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    Stephen

    @Victoria - thank you for lending a hand here with some help 🙌

    @Colin, I'll raise a ticket to Support to look into this for you. You'll receive an email on this soon 👍

    Stephen Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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    Emily Kraus

    Hi, I'm having the same issues listed above with the Editor. Has anything changed since May with troubleshooting this issue? I click on the Word doc and it opens up in Microsoft Word but it will not enable editing. Any help would be great. Thanks!

     

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    Stephen

    Hi Emily, this can often be caused by a new firewall and/or antivirus software installed on your computer. Your IT department may be able to confirm and advice. If you could check this please and in the meantime, I've raised a ticket to our Support Team who can advise with further troubleshooting steps 👍

    Stephen Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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    Stephen Gracey

    OK, everyone. I tried uninstalling, reinstalling, and rebooting multiple times, and still the document editor wouldn't work, BUT in the morning, everything had "healed." I don't know what that is yet, but I'm going to find out and post it. In the meantime, try this (from tech support).

     

    Annie T. (Wrike)

    Jan 23, 1:11 PM PST

    Hi Stephen,

    Thank you for all the details!

    Please try uninstalling the Document Editor once again, then restart your PC and install it again. After the reinstallation, make sure that the two corresponding processes are running in the Task Manager. Let us know if you can edit documents in Wrike at that point.

    If not, please check whether doceditor.wrike.com is available:

    1.    Open the Command Prompt (instructions how to do it are here)

    2.    Execute a command: ping doceditor.wrike.com.


    If doceditor.wrike.com is available you will see something like this:
    ​​
    If doceditor.wrike.com is not available you will see the following error message:


    Some additional questions that will help us clarify the situation:

    1.    What file types are affected? Does the issue occur only to .doc files?

    2.    Are you a local administrator or the policy is strictly set by the system administrator? Since the issue started to happen recently - was any policy changed recently on your end? Please consult your IT Admin whether this might be the case.


    I look forward to hearing back from you!

    Best regards,
    Annie

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    Erik Toft

    I'm having the same issues...it seems many are...or have. For me, the editor just does not work...period. I have tried from the desktop app, from Chrome and from Edge...no joy.

    Stephen: The above says, "make sure that the two corresponding processes are running in the task manager". 

    What are those "two corresponding processes"?

    I can successfully send a ping to doceditor.wrike.com, and it responds correctly (though that is not shown above either)

    I have found that the Wrike desktop is a 64 bit install, and the Wrike Document Editor is 32 bit...so yeah...perhaps that could be an issue. Is there, or does there need to be a 64 bit version?

    I uninstalled everything, and installed the 32 bit version of the desktop app, then also reinstalled the Document Editor. I also tried it again with the browser. NO JOY!!!

    There are also some mentions in other community posts about firewalls. However, since I can ping doceditor.wrike.com and get back results from IP 127.0.0.1 I will presume that it is working correctly.

    I checked to see where doceditor.wrike.com is listening...it seems that it listens on port 22112.  I tried to browse to it, and Kaspersky blocked it

    Thanks,

    Erik

     

    This is the message box that pops up when I try to use it.

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    Lisa

    Hey @Erik, thanks for reaching out and sorry to hear you're having this issue!

    I'm raising a Support ticket for you, the team will contact you soon to troubleshoot this. 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Erik Toft

    There is follow up to this from Wrike support at the following URL.  Thanks to both Lisa and Olga!

    https://help.wrike.com/hc/en-us/requests/768286

     

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    Lisa

    @Erik, glad we could help 🙂 Please feel free to reach out with any questions, feedback or anything 🙌

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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