Help Desk - Ticketing

We have tried to migrate many of our internal IT processes and projects at the company but we struggle with one - Help Desk. Is there any way to have a non-Wrike user send an email (not a request form) which would go to Wrike and create a task creating the ID# in a Specified Space? These would be non-Wrike users.

For example, Stacy is a non-Wrike user. She has an issue with her computer. She sends an email to: support@obhg.com. That email automatically sends over to Wrike, creates a task and ID#, then automates a response to Stacy. The IT support team that would change the status of the ticket would be Wrike users.