Communicate after a non-wrike user submits a form

Our legal team wants to receive literature review requests through Wrike. Non-wrike users can submit a document for review with the external form link and will get a confirmation email that their request was submitted. Great. BUT AFTER THAT... How do they get notifications if their literature has been approved/rejected, and how does the legal team communicate and ask questions from the non-wrike user? If they comment in the task, they can't tag the non-wrike user. Does the non-wrike user get emails with the activity in the task? How does this work? I've tried many tests but can't figure this out. Does the legal team have to get out of Wrike and email the non-wrike user with comments and approval?

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Pamela Cox If you have the Wrike proofing tool. You could set up their submitted document as a proof. Within that tool you can communicate with the external reviewer. If your account doesn't have that option, you may also be able to set the client up as a collaborator. A third option would be to utilize the email or teams integration to communicate or add communications to the existing Wrike task. 

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Melynda McNamara Thank you for the suggestion! I will start testing these options and see what happens.

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I'd also suggest upvoting this Product Feedback thread. There's a recent update from the Product team on this topic, I've just messaged about this on that thread 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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