Set Dot Marker As Default Comment Type

I am not sure what happened but before when a guest reviewer would click into their proof it would default to the dot marker. I liked that because they could just click anywhere on the screen and begin making their comments regardless of file type. But recently that has changed. It now defaults to the highlight text tool. This tool does not allow you to just click anywhere and leave a comment. I have talked to support and they said this change was made about a month ago. I don't like this change because it causes a lot of confusion for our guest reviewers. We sometimes put out 100 proofs a day and when a customer is clicking into the proof they immediately try to click somewhere and can't leave a comment because it is on the text tool so they get frustrated, click the changes required button and leave. This doesn't tell anything to our designers so they end up having to reach out the the customer to find out what they needed. This causes extra steps and time that can easily be fixed by making the dot marker the default tool. Some people might see the advantage of having the text tool be the default so I would suggest that you can set your default proofing tool inside your account settings. This would make it so that each account can set their defaults at an account level that would better suite their needs.

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Hugh

Thank you for posting this in the Product Feedback forum, Adam Bostrom! This suggestion has been passed on to the Product team.

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This is something our customer's are having a lot issues with. We have been hearing a lot of complaints where customers aren't sure how to add comments and then they don't want to use the software.

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Hey guys 🙂 The team is considering changing this back to how it was, thanks a lot for sharing your feedback! 

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

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