Keyboard Shortcuts are not full working in desktop app

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Martin Lobst

in the Wrik App Version 2.4.4 (2.4.4.1475) the important keyboard shortcuts ctrl+shift+. and ctrl+shift+, are not working with german keyboard layout. please give us a update. thank u!

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Matthew Visser

Hi Martin,

They're not working in the English US keyboard layout either, only it's 6 years later. See https://help.wrike.com/hc/en-us/community/posts/360044023274-Keyboard-shortcuts-not-working as well

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Matthew Visser

Hi Martin,

 
I got the below from Adrian from Wrike Support, my shortcuts are now working.
 
 
Adrian C
Hello Matthew,
 
Adrian with Wrike Support here!
 
Thank you for reaching out to us, we'll be happy to assist. If you don't mind, please check if you have the latest version of the app. To do it:
 
Mac: click Wrike > About Wrike
Win: click Help in the app menu
 
For troubleshooting purposes, please clear the cache manually on your computer:
 
  1. Close the app: click File > Exit (on Windows) or Wrike > Quit (on Mac).
  2. Delete everything that is inside the folder:
    Win: C:\Users\%username%\AppData\Roaming\Wrike\
    Mac: ~/Library/Application Support/Wrike/
  3. Run the app. Note that you will need to re-login to it.
 
Looking forward to your reply!

Best regards,

Adrian C
Customer Support Team

 

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