Problem with Dropbox on Wrike windows app

Hi,

I can't attach files from Dropbox in the Windows app since yesterday. When I try, I have the following error message: "Failed to send the message to host site". I can see the Dropbox folders and navigate through them although the message keeps poping up but I can't attach any file.

I made sure I have the last version of the app. I am using the website in the meantime but I would like to keep working with the app.

Thanks,

Francois

0
14 comentários
Spot On Innovative Approach Stellar Advice
Avatar
Stephanie Westbrook

Hi Francois, I apologize for the delayed reply here, can you please let me know if you're still unable to attach files from the Desktop App?

0
Spot On Innovative Approach Stellar Advice

Hi Stephanie,

Yes, I still have the problem.

0
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Thanks, Francois. I've raised a ticket with the Support Team. You'll receive a confirmation email of this soon and then the team will reach out to help further 👍

0
Spot On Innovative Approach Stellar Advice

I am having the same issue, could you open a ticket for us as well?

0
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi Jason, checking Francois ticket I can see our developers are aware of this and are checking for a fix.

For now, you should be able to attach Dropbox files to Wrike Tasks and Projects/Folders via Browser (you can use Chrome or Firefox for example). I know it's not ideal but it might be useful to know until the issue is solved 👍

0
Spot On Innovative Approach Stellar Advice

Having the same problem with the Mac Desktop version.

0
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi guys, unfortunately, this is related to an issue in Electron -- the platform on which the Wrike Desktop App is built on. Since this is a third party issue, we can only wait until it's resolved.

We're keeping a close eye on it and I'll update you here when I have new information 👍

0
Spot On Innovative Approach Stellar Advice

Does this problem apply to ONEDRIVE integration when using the Desktop App???

Once I enter in my Office365 credentials - all I get is the following window appear.

 

It does work fine from the web page version of Wrike. But curious as to whether this is the same issue or whether I should create a new thread in the forum?

 

Thanks in Advance
Aaron

 

0
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi Aaron, this should be related but we may need to take a closer look so I've raised a ticket to Support. You'll get an email about it soon!

0
Spot On Innovative Approach Stellar Advice

I'm having the same issue on Mac Desktop.

0
Spot On Innovative Approach Stellar Advice
Avatar
Stephanie Westbrook

@Brian Hello! For confirmation are you having an issue with Dropbox or OneDrive attachments?

0
Spot On Innovative Approach Stellar Advice

Same issue with iOS and Dropbox.  Any idea when this will be resolved?

0
Spot On Innovative Approach Stellar Advice

Same issue with both Firefox on Mac and Firefox and Chrome on Windows.

 

0
Spot On Innovative Approach Stellar Advice

@Michael Hi, so sorry for the long reply here, please let me know if you're still experiencing issues, and I'll raise a Support ticket for you.

@JP Hey, raising a ticket with Support for you now 🤝

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0

Folllowing List for Post: Problem with Dropbox on Wrike windows app
[this list is visible for admins and agents only]

Alto
Didn’t find what you were looking for? Write new post