[Status: Backburner ⌛️] Automatic Incrementing Number on Forms/Requests

It would be nice if Wrike could automatically assign a number on a form/request submission that could be used as a case number, order number, etc. We would want to set a fixed prefix and suffix, and then, use the number in the title of the task/project created from the submission.

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Agree! We've spoken about using Forms for everything from Vacation Requests to Support Tickets. Setting prefixes and suffixes and auto-incrementing numbers will hugely help for that.

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Stephen

Hi guys,

Currently, you can't set a prefix number for these, however, I wanted to point out that you can map a Request form answer to a task title which may be helpful here. Meaning, the person filling out the form, can create an answer and this answer can populate as a prefix on the task or Project generated in Wrike.

This might help for now 👍

 

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Thanks, Stephen. We're well aware of the ability to map a form answer to the task title. The auto-incrementing number feature that I'm requesting would supplement the mapping feature. Auto-incrementing numbers are necessary for just about any form when the form request will be used more than just a handful of times.

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@Mattthew Hi! Each task (whether it's generated from a Request form or not), has a unique identification number. Would that number work for your use case or do you need sequential numbers for tasks specifically from Requests? 

Stephanie Westbrook Community Team at Wrike Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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@Stephanie- can you pipe in that unique task ID as a title for a request?

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Is there any plan by Wrike to add this feature? The form submissions are not very useful if you cannot automatically assign a number that appears in the task title. 

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I agree with Matthew. This is a standard ticketing need - stakeholders and service providers both need a highly visible unique ID. If you can show and search by Job ID in List View, that would be a suitable holdover, but setting prefixes and suffixes on incremental numbering is critical.

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This is a feature that should be relatively easy to implement. I'm not sure why Wrike hasn't responded yet to this request.

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Agree very useful feature that is need it to deal with notification/tickets.

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Would be very usefull! Are there any plans to implement this in the near future?

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Any news about this feature? It would be very useful 

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Hey everyone, thanks for adding you comments here. I don't have any updates to share with you currently, but I'll make sure to pop back here if I have news. In the meantime, more +1's will definitely help our Product team assess the popularity of this feature 🙂

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

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We definitely want to implement a ticketing system in Wrike.  I will allow me to add more of our enterprise to the wrike family ... maybe anothe 75 users.  In the meantime we will continue with our present system.  

I concur with other comments, this should be a fairly easy implementation.

Would like it know where it is on the implementation list.

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To add another requirement to this: it would be great if we could have more flexibility and control over the ticket number. For instance, under Account Management, have the ability to set whether the ticket should be a sequential number starting from a number set by the account owner (it could be 1, it could be 1234) and/or whether the ticket number should contain a present prefix or suffix. 

The prefix/suffix should be able to pull through a team or project's 2/3 letter code, which is also set by the account owner. For instance, if the "Kit Kat product team" submits a request then the case number/ticket number would be e.g. KIT1234.  This would especially be helpful considering Wrike's new Spaces feature. We need to have a way of distinguishing where requests are coming from, especially if more than one team is using Wrike. 

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I concur with Matthew and Leila request, this would be very helpful if implemented soon. I believe the automatic numbering of the form once submitted should be fairly easy to implement. Would appreciate if Wrike team would consider this on priority.

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Hello, we will need to reconsider Wrike if this feature is not added within the next fiscal year. We are an internal graphics design team with a constant stream of incoming projects. Our naming convention is not working as well as a numbered system would. This will be a deciding factor in choosing to move forward with Wrike.

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Hey everyone, thanks for your support here! 

Our Product team is really interested in this suggestion. After checking with them as this post got 60+ upvotes, I added the "Backburner" status here. The team is planning to investigate soon - I'll get back to you when I have more details. 🙌

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

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I currently use excel for generating engineering change notices.  Wrike would be good for communicating between departments.  If we have to enter the automatic number manually, this would allow the chance of skipped or duplicate numbers.  Also a 9 digit number is too long for us.  We use a 6 digit number, where the first two digits is the year and the last four is the sequential number.

This change will help justify keeping the Wrike software!  Thank you.

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Hugh

Hey everyone,

This suggestion is still on the radar of our Product Team, but it isn't on the roadmap just yet. That's why the status is still "Backburner".

However, we are still reading all of your feedback and use cases. Be sure to comment them under this thread to help with the conversations that are going on!

Thank you for all of your feedback so far!

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Please add this to the roadmap, having a generated code with a project prefix is an absolute must to have, working with multiple projects simultaneous is almost not doable without having an easy to remember project related ticket/issue/task number.

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