[Status: Backburner ⌛️] Reset User Passwords Capability Needed for Admin's
Our organization is on the Wrike Desktop version. The organizations supported browser is IE. We have 4 Admins supporting over 100 users.
At times, a user may forget their Wrike password. The current procedure for a user to reset their password is cumbersome and requires the user to have some knowledge of how browsers function. The current procedure also has a time out feature once the reset message is sent. Below is the communicated reset procedure.
Please ask the user to do the following:
• Request a new password reset email by going to the 'Forgot your password?' page (wrike.com/remind.htm);
• Go to the email inbox, open the password reset email from Wrike;
• Right-click on it and select 'Copy link address'
Then, the user should paste the link in the address bar of one of the browsers supported by Wrike in the incognito mode and press Enter.
When a user does have an issue, our system Admins attempt to support (usually remotely). The current procedure does not support a streamlined process that allows the user to quickly re-gain access to their Wrike account. Having an Admin Supported Password Reset procedure would greatly improve our user’s experience.
Please consider implementing an Admin Supported Password Reset.
This feature is really needed, please add!
If I upvote 30 more times, do we get to 60 and then we can add the admin ability to reset user passwords?
Hi Scott Sent, welcome to the Community 👋
This post now does have 60 upvotes, so I've reached out to our Product team for a status for this suggestion. We'll be adding one here shortly 👍
Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover
Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover
Adding an upvote for this feature -- the current setup creates more work when off-boarding. All of our other software allows us to simply reset passwords as an admin. It's a really important security feature.
Thank you for your support of this suggestion, everyone!
The team is interested in this and may be able to investigate it in the future. For now, they don't have this suggestion on the short-term plans.
I'd also like to add that it's possible to log in as another user on our Enterprise subscription, and this can be helpful for resetting users' passwords.
Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover
Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover
In 3 months the request will be 6 years old.
If it was a child, it could start reading and do basic math !
We should have birthday party for it !
Hey Vasilis Tsikoulas, welcome to the Community! 👋
I can totally appreciate that this request has been around for a while, but let me share some context on this. We look at the total number of votes on any given suggestion as an indicator of popularity. This helps us decide if we should focus on it's implementation or not and quite simply, there are and have been more popular requests which have been prioritised. That's why this suggestion remains on the back burner. You can check out more information on how we work with Product feedback in this post.
If there's anything else we can help with here, please don't hesitate to ask 👍
Elaine Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover
Elaine Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover