Desktop Wrike app 4.4.1 doesn't load data

Hi all,

yesterday I upgraded my Desktop app (Windows 10 system) to version 4.4.1 and then it stopped working. After launching it stayed stuck on the splash window, showing the circle running, but it never loaded my data (tasks, projects, folders, etc.).

I tried to remove and install it again, but nothing changed. Now I'm forced to use the browser to access my data.

I want to install an older app version, but I cannot find it. Does anyone know where can I find it?

Thank you.

Demis

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8 comentários

It didn't work to me even after reinstall, clear cache. But after opening "For content view", it led me to sign in again then dashboard was opened finally.

https://help.wrike.com/hc/en-us/articles/10261660481559-My-Desktop-App-is-Slow-or-Not-Loading

 

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I did the same, but nothing changed, the dashboard doesn't load data.

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I am having the same issue with version 4.4.1

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Hi folks, apologies for the inconvenience! Please reach out to our Support team and they will do their best to help. If you'd like to, I can raise a ticket on your behalf, just let me know. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Yesterday I found a workaround.

I went to History menu and executed Clear storage action. After that, the app asked me to login: after login the app began working properly again.

Now I've just launched the app and a popup window warns me to update the app one more time! Thanks for the fixing, but please, improve your testing procedures before releasing a new version.

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4.4.2 has been released and it looks fine.

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Probably there's a bug also in the notification system, because I received this email after Lisa's comment:

and I received the same again after Matsumoto's last comment.

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Hey Demis Biscaro, I think that with email notifications, because you're now following this thread, you're receiving all new comments to your inbox. So the first one notified you about my comment, and the second one about Yoko's comment (if you scroll the second one down you'll also see Yoko's comment there). 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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